Historical Data Missing From Charts

[laocoon]

It's getting even more crazy: if you choose Range Charts instead of standard Candle charts (with the FDAX for example), the historical data problem disappears. Switch back from Range to Candle charts and bang, the data from last Friday is missing again.

[Instamess]

As things seem to be, nobody seems to be bothered at Ninja, from the CEO down.

That's funny. During the ZenFire debacle NT came out smelling of roses. The CEO got actively involved in reassuring NT customers of their dedication to customer service. He took various steps, liaised with Mirus, kept posting updates etc etc.

Where is he now?

What assurance is he willing to make to alleviate our current concerns about this recurring problem?

[laocoon]

Lifetime license is for software. Commissions are a part of this business. Where does it say they have to offer this for free. It has always been marketed as such. If you want reliable data, pay for it.

You're missing the point. Ninja historical data has been free and reliable for years. If this is no longer the case, it has to be clearly communicated by Ninja.

[perryg]

Lifetime license is for software. Commissions are a part of this business. Where does it say they have to offer this for free? It has always been marketed as such. If you want reliable data, pay for it.

Take a look at what Ninja offers.......Historical data.......... http://www.picosearch.com/cgi-bin/ts...istorical+data

[mic.o8o]

Not quite free ...

a lifetime license to NT and commissions to my broker are hardly free... I pay for it in the end..

Lifetime license is for software. Commissions are a part of this business. Where does it say they have to offer this for free? It has always been marketed as such. If you want reliable data, pay for it.

[perryg]

No more excuses ... this gets fixed or I move on

As things seem to be, nobody seems to be bothered at Ninja, from the CEO down.

[tderrick]

No more excuses ... this gets fixed or I move on

[tderrick]

Not quite free ...

a lifetime license to NT and commissions to my broker are hardly free... I pay for it in the end..

[mic.o8o]

To be fair this is free data we are talking about here. If your trading relies heavily on historical data get a backup data feed. DTN offers great data. What if they decided that offering free historical data wasn't worth it anymore? Where would we be then?

[Kaldo]

This is really not acceptable. Why does it take more than 24h to restore the files from a backup? Or do you not have any backup?

This should be done at least til the beginning of the Pit-Session.

This should not happen AGAIN. It is known for a couple of weeks but still not resolved.

[tderrick]

Exactly ....


This is our livelihoods!! ... not some website that we can just come back tomorrow!!

Why would it take an entire day to collect the data and restore it to the servers? We need Fridays data now!! ... tomorrow it won't be as important ...

Tomorrow I will need TODAY'S !!! ...do you get it !!! >>???

Daily Pivots and Volume Profile must have prior days data ....

This should have been tested the second the markets opened on Sunday....

I've said it before and I'll say it again: I've been loyal to Ninja for over 10 years and I still think that it's a great platform, but 2014 has been a disaster so far. First the Zen-Fire debacle and now this. Not a single week goes by without an issue with the historical data servers. This is simply unacceptable. How many more weeks will it take until this problem is solved for good? No platform is perfect, but if a data problem occurs it must be solved in a matter of minutes, not days.

[Thompson]

This is really not acceptable. Why does it take more than 24h to restore the files from a backup? Or do you not have any backup?

This should be done at least til the beginning of the Pit-Session.

[ttmag]

Hello!!!!???

Why we have no response at this time to the matter that we have
again no historical Data from NiNja???

[laocoon]

I've said it before and I'll say it again: I've been loyal to Ninja for over 10 years and I still think that it's a great platform, but 2014 has been a disaster so far. First the Zen-Fire debacle and now this. Not a single week goes by without an issue with the historical data servers. This is simply unacceptable. How many more weeks will it take until this problem is solved for good? No platform is perfect, but if a data problem occurs it must be solved in a matter of minutes, not days.

[Kaldo]

I am dead in the water without daily pivots and prior day VP....

I lose a day of trading

As I said...it is their standard response.

Again, I do not want to offense the support guys but this is not acceptable!

Maybe you can understand our situation...