Historical Data Missing From Charts

[OscarCanalejo]

already restart ninja but still missing data ES between friday 06:00 and Monday 00:15

[Kaldo]

I hope this is not a temporary solution!

However, it works!

[Islander]

Can we get any information as to why this problem is occurring and when we can expect it to be resolved? An update would be much appreciated.

[NinjaTrader_James]

Hello All,

All historical data should be restored. Please restart NinjaTrader and try reloading your data.

If you are missing any data after doing so, please send a note to support[at]ninjatrader[dot]com with details on the missing data.

[laocoon]

It's been 15+ hrs since folks have reported no minutes data being pushed from the NT historical servers for Friday April 11 data, on most every instrument. NT forums support is answering away other thread questions, but not a peep here. Thus, customer ignore mode on the tough questions is <ON>. There's no post to say "we're working on it", no post to say "we're aware of it", no post to say "get yourself a proper historical data feed because our provided solution is a 'which-way's-the-wind-blowing today' solution, & we wont be able to restore the data until the weekend" (ironically, this problem seems to have been present before and during this current weekend.

The Asia session has passed, The London session is almost over. NY just beginning, and no minute charts for most CQG/Continuum/Amp users, thus no plots of levels against Friday's price range.

If that's not an epic fail on product functionality, communication and customer service, I don't know what is.

Amen to that.

What's really worrying though is that this issue dates back at least to the month of February (even before this thread was started on March 7).

[fmonera]

Without this data, anyone relying on almost any strategy shouldn't trade.

- You cannot use a trend line that starts before today as it will be screwed
- If you use volume analysis, you cannot trade, probably for weeks
- If you use any kind of oscillator, you cannot trade
- If you use any kind of moving average, you cannot trade
...

In sum, at the moment, information on our charts is wrong and cannot be used to trade.

[Beljevina]

More than 15hrs...

It's been 15+ hrs since folks have reported no minutes data being pushed from the NT historical servers for Friday April 11 data, on most every instrument. NT forums support is answering away other thread questions, but not a peep here. Thus, customer ignore mode on the tough questions is <ON>. There's no post to say "we're working on it", no post to say "we're aware of it", no post to say "get yourself a proper historical data feed because our provided solution is a 'which-way's-the-wind-blowing today' solution, & we wont be able to restore the data until the weekend" (ironically, this problem seems to have been present before and during this current weekend.

The Asia session has passed, The London session is almost over. NY just beginning, and no minute charts for most CQG/Continuum/Amp users, thus no plots of levels against Friday's price range.

If that's not an epic fail on product functionality, communication and customer service, I don't know what is.

[peterhxu7]

data from last friday missing

is the same with you guys still ?

[ClayB1]

CL just opened and the data from Friday is still missing.

[VPTrader]

My ES chart has Friday's data where yours is missing. GC is missing data using same minute chart template. Just trying to help NT debug, assuming they are watching this thread

[laocoon]

People have been posting for over 48 hours in this thread without any reaction whatsoever from Ninja.
What the hell is going on with you guys?? You used to care about your customers, but the longer this issue lasts the more I'm getting the impression that this is no longer the case...

[jaialro]

Fail data charts.

[VPTrader]

I have ES data but not GC

[Sergio66]

Yes

Tick, Volume, Range bars even seconds bars!
All show the session of friday for all instruments

but, but....
YM has no data for the 4/10 session

What a buggy software!
Ninja Ray has to turn back from vacation!

[Kaldo]

It's getting even more crazy: if you choose Range Charts instead of standard Candle charts (with the FDAX for example), the historical data problem disappears. Switch back from Range to Candle charts and bang, the data from last Friday is missing again.

I can confirm that.

Sounds really really strange...