Historical Data Missing From Charts

[NinjaTrader_PatrickH]

Hello BottomShark77,

Thank you for your response.

Please upgrade NinjaTrader to our latest release. We have made several improvements to the connection technologies, you can review our release notes at the following link: http://www.ninjatrader.com/support/h...ease_notes.htm

To upgrade NinjaTrader, please follow these steps:

1. Locate and copy your license key, Under Control Center > Help > License Key
2. Control Center > Help > Download Site
3. Shut Down NinjaTrader
4. Paste your License Key in the License Key Field > Download
5. Download version, NinjaTrader 7.0.1000.25
6. Once downloaded, please launch the Installer by Double Clicking
7. After the installer has finished, you may start NinjaTrader

Please let me know if you are still seeing missing data after upgrading NinjaTrader to the latest release.

[BottomShark77]

version 7.0.1000.16
Connected to CQG
Instrument: TF
Expiry 12-14
Intervals: seconds and minutes
Missing data: Monday 10/5/14 @23:51 to 6:52am when I logged in (was late getting up) :-(
No error on screen
Log error: The metadata for F.US.TFE.U14 has an invalid ContractNumber please contact Customer Support
(This error was when I just logged in and Monday morning also @ 6:52am) but I did just get backfill for today but yesterdays still has a gap in data mentioned above)

Also the "reload historical all data" was grayed out yesterday but now it is not. Hmm.

And of course I just got the backfill data I was looking for.

So apparently no problem at the moment. Will see about Tuesday morning.

[NinjaTrader_PatrickH]

Hello BottomShark77,

Thank you for your post.

So I may investigate this matter further please answer the following questions.

• What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)
  
• Who are you connected to? This is displayed by green on lower left corner of the Control Center window.
  
• What instrument(s) have you selected? If a futures instrument, what expiry is selected? (Example: ES 06-13)
  
• What interval is selected for your chart(s)? (Example: Tick, Minute, Day, etc.)
  
• What dates are missing data?
  
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

I look forward to your response.

[BottomShark77]

The historical data is missing from the charts this morning and the option to update it is grayed out. This is with AMP CQG

Happened yesterday and it is the same today.

[NinjaTrader_PatrickH]

Hello all,

The historical data will not be updated until this weekend. Right now if you have followed the advisory, your real-time data will be correct.

[NinjaTrader_PatrickH]

Hello tradesnoop.

Thank you for your response.

I would like to schedule support call with you to look into this matter on your PC. Can you send me a note to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick' in the subject line and a reference to this thread?

I look forward to assisting you further.

[tradesnoop]

Tried that. nothing changes.

[NinjaTrader_VinceB]

Hello Tradersnoop,

Can you right click in the chart--> Reload all historical data. Does this update your charts?

[tradesnoop]

Advisory reload didn't help

http://screencast.com/t/vK25dEFSxD That's a picture of what my Copper chart looks like. SI, Silver is the same way. Followed the reload instructions except my software connects automatically on start up. I disconnected from the server and did the reset and restart.

[lawdam]

That is why I never upgrade to the news one but it got me anyway. I did what you said and from what I read the data will be restored on the 15th. thanks

[NinjaTrader_PatrickH]

Hello lawdaw,

Thank you for your response.

Please visit the following link for information on how to resolve this matter: http://www.ninjatrader.com/Advisory/Advisory24.php

If you continue to see the same item, please right click in your chart and ensure you are on today's date for the End Date.

[lawdam]

Here's the info
NT 7.0.1000.22
CQG
HG 09-14
30 minutes charts
no errors in log just a Default ' CQG Adapter SubscribeMarketDataResolve; F.US.YM,M13 could not be resolved' I have 19 of those but none has the HG on then
I tried the HG 12-14 contract month too same thing

[NinjaTrader_PatrickH]

Hello lawdam,

Thank you for your post.

So I may investigate this matter further please answer the following questions.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

Who are you connected to? This is displayed by green on lower left corner of the Control Center window.

What instrument(s) have you selected? If a futures instrument, what expiry is selected? (Example: ES 06-13)

What interval is selected for your chart(s)? (Example: Tick, Minute, Day, etc.)

Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

I look forward to your response.

[lawdam]

Data for HG 9-14

My date is good till 5:15 pm et on 8-8-14 but after r that it has no charts and showing price at 0.0310 any help?

[NinjaTrader_James]

my minutely charts go from 4/10 directly to 4/14.

my weekend research is being affected.

is there any way I can get back the data from 4/11?

I am using CQG.

Interestingly I can make tick charts and other types of charts, just not minutely charts???

Many thanks for your help.

Have you restarted NinjaTrader and reloaded the historical data on your charts (right click chart --> reload all historical data)? If there is still a gap, please send a note to support[at]ninjatrader[dot]com with details about what you are observing.