Historical Data Missing From Charts

[tderrick]

I am dead in the water without daily pivots and prior day VP....

I lose a day of trading

Are you kidding me?


_____________________________

Hello,



Thank you for contacting us to report the issue.



This is an issue which we are aware of and Historical Data Server maintenance is underway right now. It is likely that the missing data will be available again tomorrow morning based on the information which I see in our reporting system.



If other questions come up which I could assist with please let me know.

Sincerely,
Kyle
NinjaTrader Customer Service

[tderrick]

Are you kidding me?


_____________________________

Hello,



Thank you for contacting us to report the issue.



This is an issue which we are aware of and Historical Data Server maintenance is underway right now. It is likely that the missing data will be available again tomorrow morning based on the information which I see in our reporting system.



If other questions come up which I could assist with please let me know.

Sincerely,
Kyle
NinjaTrader Customer Service

[tderrick]

Just jumping on the Pile.

Friday historical data missing

June / NQ

Ninja / AMP / CQG

Will we be notified in this thread when servers are repaired? .... may get a little more
zzzzzzzzzzzzzzzzzzzzzz....

[Thompson]

Same issue here with Continuum.

When will the data be available? I don´t want to wait til the next weekend and miss the whole week.

[r68cervera]

fdax data missing for the entire session of friday 4/11

[Kaldo]

FDAX, CL, ES, and so on...everything is missing again.

This is inacceptable.

Almost every week the same issue.

I know it is not up to you NT support but no need to repeat your standard response.

How about a SOLUTION?

[laocoon]

Eurex data missing for the entire session of Friday 4/11

Same here....

I'm on AMP/CQG

[Sergio66]

Eurex data missing for the entire session of Friday 4/11

[Sergio66]

Yes

There are no data for all symbols from Friday 6:00 A.M. Europe Time
Once again your promises to collect data on Friday are gone

[Juanramon23]

E mini S & P 500 ESM 06-14 No data Friday 04/11/2014

Entering today I find that the historical data are not Frida day.
Data are only the evolution of Thursday and on Sunday
There are problems again with data servers?

I am connected to continuum

[vern13]

Missing data from 4/11 CL May contract using AMP/CQG.

I appreciated the attentiveness on fixing the data issues from last Friday before the Pit open in CL, and I am confident that the historical data from last Friday will be integrated into the current charts.

Thank you in advance, and just thought I would report that I am experiencing similar issues as some of the others with AMP/CQG.

[Beljevina]

Here's how the charts look

... just to add a graphic to my previous post on missing data. Oddly, I notice that tick data/charts of Friday April 11 have either been received via NT's historical data connection, or, it pulled it from my PC's stored historical data, and seems to plot for tick charts of ES and CL that I have among my existing chart(s) workspace. But, as noted before, the NT reboots prior to 6pm EST for minute or time-based charts, have only the last minute of the day seemingly being received and plotted.

This seems like a carry on of Friday April 11th's problems that many others were reporting in this thread; I was *not* impacted Friday, as I strive to keep NT up and connected as much as possible during the 24hrs of each trading day.

It's also dismaying that it's 2 hours into the Sunday open, and although @NinjaTrader_Kyle and @NinjaTrader_PatrickH have answered a couple of other seemingly 'easier' questions in the meantime, this most recently posted to thread (by myself and others) of an arguably more important matter, remains unaddressed.

[Beljevina]

Where's data for the 11th on *EVERY* instrument?

I am on the Amp/CQG data/ plan. So, I launch NT every Sunday usually much earlier than the 6pm EST futures open. Today I started about 5:45. It crashed a couple of times - which it NEVER does (giving a CLR20r3 "problem event name"). but finally on a restart around 6pm stays up.

Except ... ALL the charts I can see/trade, have historical data up until 11:59 April 10th, and then seemingly the closing minute of April 11, at 17:15. This seems to be the case for CL, ES, TF, NG, GC. Completely missing a day. And, the 11th was a wide range day. The holes most everywhere are gaping. This renders any auto-plotting indicator referencing Friday's levels - useless. I cant have fibs or any other levels calculated for me, nor can I manually plot them, against previous day('s) levels that don't exist. And, with the relatively large opening Sunday gaps, this is untradeable. And frankly, unacceptable.

In the meantime, I presume I can take the gamble of restarting NT to see if April 11th's historical data appears, but also risk losing any 6pm onwards Sunday data I already have.

[mic.o8o]

Missing data for 4/11 amp / cqg. Please fix!

[howdy4]

Does anyone have an idea when historical index will be available? Is it only available during market hours? I have rebooted, connected, reconnected, reconnected, rebooted, to no avail.