Historical Data Missing From Charts

[bce111]

Here are issues that didn't get fixed or updated. Attached are two TF charts from 3-12-14 showing trades. As you can see by looking at the Data Box, there is a gap in the charts from 6:52 to 8:18. These charts are from the Account Performance tab and the Trades tab under it. The 6:52 data box entry is the last candlestick before the 7:00 line. The next candlestick shows 8:18. So this is a gap of about 1 hour and 26 minutes.

I don't recall exactly where it was, but when I looked at another chart the other day from the same area it just showed the trades all bunched together near the open and you couldn't decipher what was what.

[bce111]

As posted, "Status update as of 03/15/2014 @ 14:06 EDT:
Historical data missing from this week’s incidents has been restored."

I haven't looked at everything, but the 8 minute gap from 7:14 AM PST to 7:22 AM PST yesterday has been restored. Now the question will be whether the intraday historical data will work and if the servers will track all the data in realtime starting tomorrow evening without gaps. Those are the big questions. We hope so. Stay tuned.

[traderx123]

Missing data

ES chart was fine yesterday (Friday), This morning I open Ninja and data from yesterdays session is gone ! Just my trend lines etc. Also, Other markets charts like 6E , ZB, YM are not loading at all ! I use AMP-NINJA-CQG. Is anybody else having the same issue this morning ?

[NinjaTrader_Matthew]

Do you think you (NinjaTrader) can post here when the fix is complete and we can check to see if everything is back running again.
Thanks

The following thread from our CEO will be updated when we have more information:

http://www.ninjatrader.com/support/forum/showthread.php?t=64531

[lawdam]

Do you think you (NinjaTrader) can post here when the fix is complete and we can check to see if everything is back running again.
Thanks

[NinjaTrader_Brandon]

Hello Larsieh,

Thanks for your post.

The servers are properly functioning, last trade data is not being sent to them at times. We have backup servers that we see about switching to if the data had been received to the backup server. We are working with the parties involved at a resolution to prevent last data from not being received.

[bce111]

We will attempt to restore the missing data this weekend. We do not have any gurantee when issues will be resolved, but I can assure you were are working on the with the utmost priority.

Thanks, Matthew. Personally I'm not as concerned about missing data, but I know some people are. I'm more concerned about the servers working correctly, tracking data and spitting out data without gaps, next week so we don't have these issues again.

[NinjaTrader_Matthew]

We will attempt to restore the missing data this weekend. We do not have any gurantee when issues will be resolved, but I can assure you were are working on the with the utmost priority.

[bce111]

Yes, it is ongoing as per our last update in post #84.

As long as you are not reloading your charts/data, you should not be impacted by data missing from our servers. Streaming real-time data will be collected in your chart if you were connected during the time we experience issues.

Yes, but again I ask, will this be fixed this weekend? I want to be able to change time frames in a chart and not lose data. And actually this isn't a matter of replenishing missing data this weekend. This is an issue with the servers tracking data without gaps. Is this being worked out? Thanks.

Now I see post #84. Trying to trade and deal with this too. Thanks.

[Instamess]

Because of rollover I had to change all my charts over to ES 06-14. I think some reloaded. I don't know.

Now, what bits of data am I missing, from what days, and how do I patch it all up?

[NinjaTrader_Matthew]

That's in today's data?

So this is an ongoing problem that hasn't been rectified yet?

When I start up NT and go to my workgroup how do I know whether I can rely on my charts and indicators or whether all the info I'm getting is contaminated by some missing data?

Yes, it is ongoing as per our last update in post #84.

As long as you are not reloading your charts/data, you should not be impacted by data missing from our servers. Streaming real-time data will be collected in your chart if you were connected during the time we experience issues.

[T11278]

Data missing again after switching symbols

It seems that it is bad idea to switch symbols during trading hours. Bad CL data after checking ES.

[Instamess]

There unfortunate will be about an 8-minute gap.

That's in today's data?

So this is an ongoing problem that hasn't been rectified yet?

When I start up NT and go to my workgroup how do I know whether I can rely on my charts and indicators or whether all the info I'm getting is contaminated by some missing data?

[bce111]

The server is online at this time and recording. If you are unable to reload your chart, please restart NinjaTrader and reconnect. There unfortunate will be about an 8-minute gap.

Yes I restarted again and there is an 8 min gap. At least the rest of it filled in. Will this be fixed this weekend so this stops happening? It's distracting to say the least.

[NinjaTrader_Matthew]

The server is online at this time and recording. If you are unable to reload your chart, please restart NinjaTrader and reconnect. There unfortunate will be about an 8-minute gap.