Historical Data Missing From Charts

[merzo]

Hello Vince,
thanks for your reply.

I hope have good news soon.

[NinjaTrader_VinceB]

Hello Merzo,

Thanks for letting us know.

We are aware of this issue and have forwarded it to our server development team who will be looking into this.

Once we receive an update we will let you know.

[merzo]

Hello Vince,

Info:

I am connected to Continuum
Instrument 6E 06-14
Chart type Tick
My time zone 10:43:30
Connected to ninjatrader Data Server 31654

[NinjaTrader_VinceB]

Hello Merzo,

Thanks for the post.

Can you tell us who you're connected to?

[merzo]

Hello,

On the 6E 06-14 contract, I'm missing from 04:57:30 (European Time) and Time[0] the last/current bar. The period-type is Tick. If I Reload All Historical Data... no obtain data after 04:57:30, just in real time, I have a hole beetween the two periods.

[NinjaTrader_Brandon]

Hello meowflying,

Thanks for your post.

Who are you connected to? This is displayed in green at the bottom left of the Control Center
What instrument (and expiry if applicable) have you selected?
What chart type has missing data? (example: Tick, Minute)
What From and To time is missing data? Please include your time zone.

[meowflying]

Same problem

I've got same problem exactly today, what was the solution to it?

[writeph]

Thanks Vince. It's loading now.

[NinjaTrader_VinceB]

Hello,

What happens when you delete your cache folder?

Go to Windows Start menu--> Documents--> NinjaTrader 7--> DB folder--> Cache.

If that is of no help, please check your log tab in the control center, can you check and tell us what DS server you're connected to?

[writeph]

On the ES 3-14 contract, I'm missing the first 150 minutes of historical data on 3/10 and most of the first 110 minutes on 3/12. The period-type, whether 5 minute or longer, does not seem to matter. I thought this was supposed to be resolved over the weekend. Is this still a problem? If so, when will it be resolved? If not, what can I do to get those data on my charts?

[Instamess]

Thanks, but you seem to believe there's no problem and there's no missing data.

Could anyone else here please do a 4500 tick chart for the ES over the last week and post it here please? Mine is missing most of the pre-US open data. I'd be very grateful if someone could oblige.

[NinjaTrader_Brandon]

Hello Instamess,

Thanks for your reply.

I will continue to work with you in the email.

[Instamess]

I've sent an email. But now I find that the gold (GC) charts are also missing data. Most of the data for today is missing

[Instamess]

Nope, it's still the same, I'm afraid.

[NinjaTrader_Brandon]

Hello Instamess,

Thanks for your post.

I have tested and verified that the tick data is properly available.
Please exit NinjaTrader and open the following directory in WIndows
Documents\NinjaTrader 7\db\cache
Delete the contents within this folder
Restart NinjaTrader and test

If this does not work please contact us at support[at]ninjatrader[dot]com to assist you further