Public beta and Remotesoft

[whitmark]

Fwiw, a client called Remotesoft and the client's impression was that Huihong preferred that method of contact to allow him to qualify customers for the Ninja edition of Protector. Perhaps he then cross references your name with names provided by Ray.

Whitmark

[eDanny]

That should have no bearing with dealing with existing customers though. He has records. Dan

[zweistein]

OK,

this time I got him on the phone and he sent me the v31 link email.

I have an installer error 28## though, so I must use some trick to retrieve the desired executable.
(also v4 protector has the same install error on w7, who knows...)


regards

andreas

[NinjaTrader_Dierk]

You needed to disable UAC (user account control) to install. Don't have details nor link right now but googling will help.

[zweistein]

just for the records,

I used v3.1 on all my stuff and tested many combinations of my protected assemblies (including NTMT) with big workspaces also on Windows 7/64bit.

No bugs, no poblems, all working like a charm , as supposed to.


regards

[NinjaTrader_Dierk]

Thanks for your feedback.

[whitmark]

That should have no bearing with dealing with existing customers though. He has records. Dan

Sure, although we can't condone his methods, at least he is answering his phone and is responsive once you get his attention. Thanks for the feedback Andreas.

Whitmark

[Harry]

Tried several e-mails now - no response. Tried to phone him several times, only got a voice message system. Not really good.

[Harry]

Finally, after 17 days, got a mail reply today with the installation link for the Salamander Protector v 3.1 - he is alive!

Tried several e-mails now - no response. Tried to phone him several times, only got a voice message system. Not really good.

[tamas]

Hello Guys,

i read this thread. Am i understand correctly that there are three version?

1. v3.0
2. v3.1
3. v4

i have purchased v3.0 (this is in download link) in january. Do i have to pay for v3.1?

One more question:i think Ray or Dierk wrote, that v4 is not supported. Does this mean that

- it does not work in NT if i build dll from NT and works if i build from VS
- it does not matter from where i build it does not work

Thanks in advance

Tamas

[NinjaTrader_JoshP]

Tamas,

You may need to pay for v3.1.
v4 is completely not supported for use with NinjaTrader.

[tamas]

Tamas,

You may need to pay for v3.1.
v4 is completely not supported for use with NinjaTrader.

Thank you Josh

[Harry]

Have tested Remotesoft v3.1 with NT 7.0.0.15 No problems, everything worked fine so far. But need to do some further tests.

[pbcah]

Thanks Guys.

Any of you that are having trouble getting V3.1, please send me a personal email with the email you wish to use when communicating with RemoteSoft, I will then send him a personal email and copy all of you. Please send to me a ray (at/ ninjatrader com. Reference this thread.

Thanks.

Hi Ray,

I am in Western Australia and I am unable to contact RemoteSoft to secure a license to their Protector product. I have a beta team waiting impatiently for a release so they can start doing system testing. Can you please contact me on Skype paul.b.cahill to assist in getting a license.

As the RemoteSoft business seems to be a part time enterprise, can you organise to sub-license their product so we may get it quickly directly from NinjaTrader's web site?

NT7 now requires the Protector product. Not being able to source this essential product easily reflects badly on your excellent product and it detracts from the excellent service I receive via this forum which is maintained very professionally where as it appears that RemoteSoft is not being run as a professional organisation as they do not respond to email and do not answer their phone.

Regards,

Paul Cahill
BTW, its 11:08PM here and we've been held up since Friday so I'd appreciate a quick call please

[NinjaTrader_Ray]

Hi Paul,

Please send an email to our support address to my attention, reference this email and I will take swift action present your situation to them.