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    #61
    Originally posted by NinjaTrader_Ray View Post
    Hi Paul,

    Please send an email to our support address to my attention, reference this email and I will take swift action present your situation to them.
    Ray,

    It's after midnight here in Perth. Can you please get someone to contact me urgently otherwise I will loose another day trying to source this tool.

    skype: paul.b.cahill

    Regards,

    Paul Cahill

    Comment


      #62
      Paul,

      I understand the urgency and will have someone skype you immediately.
      RayNinjaTrader Customer Service

      Comment


        #63
        Hi Ray,

        I finally got someone to answer the phone at remotesoft. He was sending me a trial binary that he promised to send via email in 10 minutes (about 20 mins ago). I have not seen any emails and he's no longer answering the phone.

        Can I make a suggestion that you host his trial binary on your server some place so people can download and try it out then organise payment with remotesoft in exchange for a license at a later time.

        We who live on the other side of the planet need some assistance as we loose days when this kind of thing happens and staying up all night to get something really simple sorted out is frustrating.

        Regards,

        Paul Cahill
        p.s. lets hope his email arrives soon....

        Comment


          #64
          Thanks for the update and suggestion.
          RayNinjaTrader Customer Service

          Comment


            #65
            Still no response from Remotesoft. I've written twice now in the past couple months. Can Ryan or something please put some pressure on this guy to just send out the 3.1 update so we can start distributing the v7.0 code??

            Thanks!
            Bryan

            Comment


              #66
              Please send an email to support attention to "RayD", please provide email used when purchasing RemoteSoft.
              RayNinjaTrader Customer Service

              Comment


                #67
                can u send it to me to my personal mail, [email protected] or to [email protected]

                Comment


                  #68
                  Hi jojify25,

                  We will need your full name as well as the email address you used to purchase RemoteSoft beforehand. Can you please provide this information by sending in an email to support [at] ninjatrader [dot] com with Attn: Josh in the subject line? Please also reference this thread in your email. Thank you.
                  Josh P.NinjaTrader Customer Service

                  Comment


                    #69
                    I'm using NT7 32-bit and I packaged my indicator with the protector option and I see two dll's inside x64 & x86. Can a NT7 64 bit user import this same zip? I thought maybe I'd have to use a 64 bit nt7 to produce the 64 bit dll but I'm not sure.

                    Comment


                      #70
                      Please help me

                      Ray and Josh,

                      would you help me connected to RemoteSoft. I purchased v3 (see #55 and #56 post), i wrote two emails to RemoteSoft (1.5 month and one week before) but no any answer came. I can not get v3.1

                      Thank you, Tamas

                      Comment


                        #71
                        Tamas,

                        Please send an email to support [at] ninjatrader [dot] com and reference this thread. In the email please include the email address you purchased RemoteSoft with along with your full name used for the purchase. Thank you.
                        Josh P.NinjaTrader Customer Service

                        Comment


                          #72
                          Josh, i sent the email to you, thank you.

                          Tamas

                          Comment


                            #73
                            Hi Josh,
                            I'm intetrested in protecting an assembly.
                            how do we proceed to get the remotesoft software,
                            sent emails to bith info and support @remotesoft.com a while ago,
                            but no response (?)
                            Thanks,

                            Comment


                              #74
                              trend,

                              Please send a note to support [at] ninjatrader [dot] com with a link to this thread and Attn: Josh in the subject. Can you please provide your contact information in the email. Thank you.
                              Josh P.NinjaTrader Customer Service

                              Comment


                                #75
                                I want to get Protector to secure my code for NT 6.5 today. But eventually also use this to secure for NT 7.0 in the future after beta period is over. Can I simply just buy it now from this URL and use what I download for 6.5 and then would get an updated version later that would work properly with NT 7.0?



                                Thanks for your help,

                                JD

                                Comment

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