NinjaTrader + Rithmic = Not updating positions

[Rogue_Two]

I was having problems with copying on my home computer too but on my VPS from NinjaMobileTrader the Replikanto copying is working flawlessly copying between TopStep Rithmic and Apex Tradovate accounts at the same time, and I've got over 20 accounts connected. The support team at ninjamobiletrader VPS also helps with trade copying, and they actually respond within a few minutes so that alone is more than worth it when trading multiple prop firm accounts, instead of waiting for many days for a reply from TopStep

Interesting!

I have not heard of Apex Tradovate users having this positions update issue so far.
You were having positions not updating when copying Apex Tradovate accounts on your desktop or were the issues isolated to just your TopStep Rithmic accounts?

[backtester831]

I am on TopStep Rithmic and have the same issue. The support team is not responding to enquiries related to the issue anymore. That is not acceptable to have that many people in trouble and you have a problematic platform that cause people to loose money.

I was having problems with copying on my home computer too but on my VPS from NinjaMobileTrader the Replikanto copying is working flawlessly copying between TopStep Rithmic and Apex Tradovate accounts at the same time, and I've got over 20 accounts connected. The support team at ninjamobiletrader VPS also helps with trade copying, and they actually respond within a few minutes so that alone is more than worth it when trading multiple prop firm accounts, instead of waiting for many days for a reply from TopStep

[Rogue_Two]

benghabili has said he is using TopStep Rithmic and getting the same issue.

[Rudmax]

Some stories report that this type of situation is only happening when using APEX's Rithmic, which has an exclusive server, and this could be the cause of the problem.


Are you having this problem of not having the position updated in NinjaTrader, is it happening when you only use APEX's Rithmic? There have been no stories of such problems with other brokers or with Tradovate.

[Rogue_Two]

Dear Ninjatrader,

Can we please get resolution of this issue escalated? Any attempts of me emailing Ninja support or Rithmic support is being met by responses telling me to reach out to the other company and we all seem to be hitting a roadblock. This is a serious issue.

[Rudmax]

I am on TopStep Rithmic and have the same issue. The support team is not responding to enquiries related to the issue anymore. That is not acceptable to have that many people in trouble and you have a problematic platform that cause people to loose money.

You're right, they don't want to listen to this problem that's affecting several people, but I'm reporting to NT again this situation where the position in NinjaTrader isn't being updated after executing one or more orders.

Here's an example of a screenshot showing that Rithmic has no open position and in NT there is an open long position and a new short position is opened in Rithmic after closing the position in NT.

Before:



After:

[Rudmax]

For those using Replikanto:

Do you all still get the positions update issue when using the ATM Copy feature of Replikanto?

Up until now I have not been using that function and will try it tomorrow to see if that remedies anything for now.

No, as the issue is related to position update after an order execution, so using ATM won't change that, unfortunately.

[Rogue_Two]

For those using Replikanto:

Do you all still get the positions update issue when using the ATM Copy feature of Replikanto?

Up until now I have not been using that function and will try it tomorrow to see if that remedies anything for now.

Unfortunately this did not solve anything. Even when an account being copied to has an ATM on it, the position is not being updated at times when either profit or target is hit.

[Rogue_Two]

I am on TopStep Rithmic and have the same issue. The support team is not responding to enquiries related to the issue anymore. That is not acceptable to have that many people in trouble and you have a problematic platform that cause people to loose money.

What copier are you using?

[benghabili]

I am on TopStep Rithmic and have the same issue. The support team is not responding to enquiries related to the issue anymore. That is not acceptable to have that many people in trouble and you have a problematic platform that cause people to loose money.

[Rogue_Two]

For those using Replikanto:

Do you all still get the positions update issue when using the ATM Copy feature of Replikanto?

Up until now I have not been using that function and will try it tomorrow to see if that remedies anything for now.

[Rogue_Two]

Rudmax,

This issue started on 7-1-2024 for me as well. I am using Replikanto with multiple accounts and before July 1st everything was working perfectly.

Have you figured anything out or gotten any answers?

[Rogue_Two]

I am having this issue when using both Apex Trade Copier as well as Replikanto Trade Copier with Apex Rithmic as my plan.

The issue started occurring around the time of the 8.1.3.1 release but reverting to older versions did not remedy the issue so I am suspecting the problem has something to do with Rithmic. I have asked other traders on a Tradovate plan and they seem to have no issues with their positions updating with trade copiers.

It has been weeks now and this issue has still not been resolved and was wondering if anyone has an update?

Additionally, I started getting these log entries time to time after the positions update issue arose.

[Rudmax]

I have been in touch with the NinjaTrader support team regarding this issue and they have kindly provided me with the following response:

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Unfortunately, we're still not quite there yet. We'll just have to wait and see what happens.

[affilife]

Do we have an update on this? This seems to be a widespread issue so updates on this thread is highly appreciated.