CTrader Connect Ninja Trader 8

[sunnyQ]

CTrader Connect Ninja Trader 8,
I have a cTrader ID with IC Markets, and I have a net account. I want to connect CTrader to NinjaTrader 8, but I can’t connect after several attempts.

[sunnyQ]

@NinjaTrader_ChrisSch
NinjaTrader Customer Service
May I ask what causes this and what can be done to fix it
Thanks

[bltdavid]

Maybe try unchecking the 'Demo' button?

[sunnyQ]

要不试试把'Demo'按钮取消勾选？

关闭Demo

再试，结果如图，还是连接不上

[bltdavid]

The error message says NinjaTrader only supports 'netting' accounts.

What's that?

Do you have one of those?

[jeronymite]

The two types of Account that are relevant are Hedging and Netting. Often brokers create Hedging Accounts by default, which NinjaTrader does not support. If your Account is a Hedging Account, ask your broker to change it to Netting.

Thanks.

[NinjaTrader_Jason]

Hello sunnyQ,

Can you please follow the steps below to manually attach your log and trace files in an email, so I may investigate the issue.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments in an email sent to "platformsupport[at]ninjatrader[dot]com".
• Put 'Att Jason H, 03736137' in the subject field of the email.
• Once complete, you can delete these compressed folders.

[sunnyQ]

Hello sunnyQ,

Can you please follow the steps below to manually attach your log and trace files in an email, so I may investigate the issue.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments in an email sent to "platformsupport[at]ninjatrader[dot]com".
• Put 'Att Jason H, 03736137' in the subject field of the email.
• Once complete, you can delete these compressed folders.

Send two（ log ）and （trace） compressed files
platformsupport[at]ninjatrader[dot]com
The email address is not correct

[sunnyQ]

你好 sunnyQ，

请你按照以下步骤在电子邮件中手动附加你的日志和跟踪文件，这样我就可以调查这个问题。
[列表][*]打开 Windows 文件资源管理器（热键 = Windows 键 + E）然后导航至“文档”>“NinjaTrader 8”文件夹[*]右键单击“日志”和“跟踪”文件夹并选择发送到>压缩（zipped）文件夹。[*]将 2 个压缩文件夹作为附件发送到“platformsupport[at]ninjatrader[dot]com”的电子邮件中。[*]在电子邮件的主题字段中输入“Att Jason H, 03736137”。[*]完成后，您可以删除这些压缩文件夹。[/LIST]

[email protected]
发邮件地址[email protected]
发送两个（log）和（trace）压缩文件

[sunnyQ]

Send two（ log ）and （trace） compressed files
platformsupport[at]ninjatrader[dot]com
The email address is not correct

[email protected]
Sent an email with the address [email protected]
'log' and 'trace' folders and (zipped) Folder.

[sunnyQ]

Hello sunnyQ,

Can you please follow the steps below to manually attach your log and trace files in an email, so I may investigate the issue.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments in an email sent to "platformsupport[at]ninjatrader[dot]com".
• Put 'Att Jason H, 03736137' in the subject field of the email.
• Once complete, you can delete these compressed folders.

This Netting account still cannot be connected

[NinjaTrader_Jason]

Did you receive my email below that I sent February 27th?


Hello sunnyQ,

Thank you for your note.

When I check the log and trace files for February 25th, it shows the information below.

2023-02-25 18:29:49:446|2|65536|Account '2170246' is not a netting account. NinjaTrader does not support hedging or spead betting accounts.

2023-02-25 18:29:49:446 (My cTrader) CTrader.Adapter.RequestAccounts Invalid Account Type account='2170246' type='Hedged'


Can you please create a netting demo account in cTrader's platform first. Make sure this netting demo account is selected in cTrader's platform.

Delete the current cTrader connection you have in the NinjaTrader platform. Restart NinjaTrader and create a new cTrader connection.

Allow access only to the netting demo account you created when authorizing the cTrader connection in the NinjaTrader platform.

Check if you are now able to connect.

When I test this on my end, I'm able to connect successful (see attached screenshot).

[sunnyQ]

[email protected]
Sent an email with the address [email protected]
'log' and 'trace' folders and (zipped) Folder.

Here is a screenshot of the link

[sunnyQ]

Here is a screenshot of the link

[NinjaTrader_Jason]

When I compare our screenshots, I notice you have 'Tradeview Markets', while I show 'Spotware' (left from Demo). Can you please create a cTrader account through Spotware and then perform the steps of post 12 once more.