CTrader Connect Ninja Trader 8

[sunnyQ]

When I compare our screenshots, I notice you have 'Tradeview Markets', while I show 'Spotware' (left from Demo). Can you please create a cTrader account through Spotware and then perform the steps of post 12 once more.

ok try again

[pekex]

Did you receive my email below that I sent February 27th?


Hello sunnyQ,

Thank you for your note.

When I check the log and trace files for February 25th, it shows the information below.

2023-02-25 18:29:49:446|2|65536|Account '2170246' is not a netting account. NinjaTrader does not support hedging or spead betting accounts.

2023-02-25 18:29:49:446 (My cTrader) CTrader.Adapter.RequestAccounts Invalid Account Type account='2170246' type='Hedged'


Can you please create a netting demo account in cTrader's platform first. Make sure this netting demo account is selected in cTrader's platform.

Delete the current cTrader connection you have in the NinjaTrader platform. Restart NinjaTrader and create a new cTrader connection.

Allow access only to the netting demo account you created when authorizing the cTrader connection in the NinjaTrader platform.

Check if you are now able to connect.

When I test this on my end, I'm able to connect successful (see attached screenshot).

Hello Jason, could you open some symbol in the Ninja chart to see that it works fine please? (XAUUSD for example.)

[pekex]

ok try again

Hello sunnyQ, could you finally connect "spotware" succesfully?
Thanks

[NinjaTrader_Jason]

Hello pekex,

Yes, this works on my end when I test it.

[pekex]

Hello pekex,

Yes, this works on my end when I test it.

Great, I connected successfully like you. But, do you know how many time works the Ctrade demo live data?

[NinjaTrader_Jason]

I'm not aware of a time/frequency limit for the cTrader demo account. I suggest to check with cTrader.

[sunnyQ]

Hello sunnyQ, could you finally connect "spotware" succesfully?
Thanks

Finally, you can successfully connect to "spotware"，XAUUSD is connected normally, but US30 cannot be connected

Is it possible to connect US30 in cTrader to Ninja?

Thanks

[NinjaTrader_Jason]

When I test the @US30 CFD instrument with cTrader, I load the requested data in the chart.

Can you please reset the instruments in NinjaTrader and check if the issue persists.

• First, disconnect from any data providers by navigating to the Control Center-->Connections menu and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection.
• Next, reset your instruments by navigating to the Control Center-->Tools-->Database Management
• In the Database Management window, under the “Update instruments” section, ensure that “General properties” and “Symbol mappings” options are checked and then click Update
• Lastly, restart NinjaTrader for the changes to occur

[sunnyQ]

When I test the @US30 CFD instrument with cTrader, I load the requested data in the chart.

Can you please reset the instruments in NinjaTrader and check if the issue persists.

• First, disconnect from any data providers by navigating to the Control Center-->Connections menu and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection.
• Next, reset your instruments by navigating to the Control Center-->Tools-->Database Management
• In the Database Management window, under the “Update instruments” section, ensure that “General properties” and “Symbol mappings” options are checked and then click Update
• Lastly, restart NinjaTrader for the changes to occur

Eduardo R: Thanks
After connecting according to this step, you can connect to the minute data of @US30, but the "Range" data cannot be loaded.
Only end-of-day data, no continuous data

[NinjaTrader_Jason]

Are you able to load historical tick data in cTrader for the @US30 instrument? Range bars are build by historical tick data.

Can you please right click in the chart and select 'Reload All Historical Data'. Check if the requested data is loaded. If not, please try the following.

• Shut down NinjaTrader and navigate to the folder below.
• Documents-->NinjaTrader 8-->db folder.
• Delete the "cache" folder that is within the "db" folder.
• The db-->cache folder is used to quickly load data, so the first time you load historical data after deleting the db-->cache folder, it will take a little longer to load than usual.

Start NinjaTrader and check if the chart loads historical data as expected.

[sunnyQ]

Are you able to load historical tick data in cTrader for the @US30 instrument? Range bars are build by historical tick data.

Can you please right click in the chart and select 'Reload All Historical Data'. Check if the requested data is loaded. If not, please try the following.

• Shut down NinjaTrader and navigate to the folder below.
• Documents-->NinjaTrader 8-->db folder.
• Delete the "cache" folder that is within the "db" folder.
• The db-->cache folder is used to quickly load data, so the first time you load historical data after deleting the db-->cache folder, it will take a little longer to load than usual.

Start NinjaTrader and check if the chart loads historical data as expected.

according to the method
Restart NinjaTrader, the minute chart can load historical data, but "Range" data cannot be loaded.
Immediately after opening the "Range" chart, data transfer stops and resumes after a few minutes for minute data transfer

[NinjaTrader_Jason]

If you test a new Range chart in NinjaTrader that only requests 1 or 2 days of historical data ('Days to load' setting in the Data Series menu), do you load the requested historical data?

[sunnyQ]

If you test a new Range chart in NinjaTrader that only requests 1 or 2 days of historical data ('Days to load' setting in the Data Series menu), do you load the requested historical data?

Requesting 1 day of historical data, still unable to load "range" historical data
“Second“data could not be loaded

[NinjaTrader_Jason]

Can you please follow the steps below to manually attach your log and trace files in an email, so I can investigate.

• Open the Documents-->NinjaTrader 8 folder.
• Right-click on the 'log' and 'trace' folders and select Send To-->Compressed (zipped) Folder.
• Attach the two compressed folders in your email.
• Send the email to "platformsupport[AT]ninjatrader[DOT]com". Put 'Att Jason, 003736137' in the subject field of your email.
• Once the email is sent, you can delete these compressed folders.

[sunnyQ]

Can you please follow the steps below to manually attach your log and trace files in an email, so I can investigate.

• Open the Documents-->NinjaTrader 8 folder.
• Right-click on the 'log' and 'trace' folders and select Send To-->Compressed (zipped) Folder.
• Attach the two compressed folders in your email.
• Send the email to "platformsupport[AT]ninjatrader[DOT]com". Put 'Att Jason, 003736137' in the subject field of your email.
• Once the email is sent, you can delete these compressed folders.

Two compressed files 'log' and 'trace' have been sent

Thanks