Kinetick Logon failed

[Rastus]

Any news of a fix for this problem?
Cannot login from Australia here. Is it all accounts? or is there a pattern?

[number1]

My concern is there seems to be nobody working on Sunday open for Kinetick servers. Can anyone confirm this? This is concerning for anyone relying on their price data that we so preciously pay for each month.

There needs to be Kinetick tech support available to solve these issues whenever the market is open, that means starting Sundays and week nights. In other words, GLOBEX hours.

[brownsfan019]

My concern is there seems to be nobody working on Sunday open for Kinetick servers. Can anyone confirm this? This is concerning for anyone relying on their price data that we so preciously pay for each month.

There needs to be Kinetick tech support available to solve these issues whenever the market is open, that means starting Sundays and week nights. In other words, GLOBEX hours.

This happened recently and it's clear no one is at Ninja or Kinetick (which is DTN) on the weekends.

The last time I emailed Kinetick support and received a reply late morning on Monday.

Awesome, paid service. Customer service clearly important.

[Madis]

Hi everyone,

I am experiencing the same issue.
It's been down since the since Saturday for me.
I hope they can fix it before the intraday opening.

Cheers,

[thisolduser]

Just wanted to say that I, too, am having the same problem. I wish that Kinetick provided more information on their website. Even a little note that says, "server down, but we're working on it" would be nice.

[cls71]

Same here. Asia's opening has been lost.

[DiverG20]

Tengo el mismo problema con la conexion a IB, no conecta y me envia mensaje de error. Por favor una solución. Gracias.

[David_A77]

Same problem and no answer yet. Europe's Opening has been lost too... Amazing.

[willwin]

same in Canada... very frustrating and my IB isn't loading any charts either

[Frank Thomas]

same here in germany. paid for November. Down since Saturday. A refund for the lost service would be appreciated.

[rayko]

The last time this happened was July. It turned out to be a configuration issue between NT and DTN that needed to be resolved.

https://ninjatrader.com/support/forum/forum/ninjatrader-8/platform-technical-support-aa/1209427-kinetick-outage/page2

I've sent support tickets to Kinetic as well, but heard nothing back yet.

[Erik Santos]

same here now with Kinetick

[Maestro79]

Been out since at least Saturday morning. No response from NT or Kinetick.
Surely they're aware of the issue by now. How they haven't emailed their customers regarding the situation is beyond me.
Very unprofessional.
Anyone have suggestions for other data providers?

[RT001]

@Ninjatrader and @Kinetick... Anybody home? Are you aware of any issue?

[Nipponnatto]

So Market just opened 0930 est and its still down. and still no reply from Kinetick.. Lolz... No notifications, no communication. And this data feed is pricey. Is there some sort of compensation fee members can expect? #just sayin