Kinetick Outage?

[NinjaTrader_Brett]

I will check into and report back.

[RedDuke]

Weirdest thing. It works of Azure and Aws Servers but not from my home
personal pc.

[NinjaTrader_Brett]

I debugged the error and found that there appears to be a misconfiguration on the Kinetick/DTN servers, which is preventing the login. On login, we get back server and port information that NinjaTrader uses to connect (load balancing), this data is not formatted correctly and therefore is preventing the connection for market data. Once the server configuration issue is resolved, I expect that NinjaTrader will be able to connect again.

I have escalated the issue to our Kinetick/DTN partners and am awaiting a reply. I will provide an update as soon as I have one. Thank you for your patience.

[DTSSTS]

Support should have been on this 38 hours ago. I emailed early Saturday Morning and I am sure many other did as well

[RT001]

I agree and I'm surprised it's not the case - not a status email or anything. Thanks for looking into this Brett, hopefully it's resolved before tomorrow am!..

[aviat72]

I debugged the error and found that there appears to be a misconfiguration on the Kinetick/DTN servers, which is preventing the login. On login, we get back server and port information that NinjaTrader uses to connect (load balancing), this data is not formatted correctly and therefore is preventing the connection for market data. Once the server configuration issue is resolved, I expect that NinjaTrader will be able to connect again.

I have escalated the issue to our Kinetick/DTN partners and am awaiting a reply. I will provide an update as soon as I have one. Thank you for your patience.

Is there a way NT can issue a patch which can also try and interpret the incorrectly formatted data.

Essentially:

if (tryNormalMethod() failes)
tryMalformedMethod()

before exiting?

[NinjaTrader_Brett]

That is something I will consider if the issue is not resolved timely. There is some movement on the DTN side on the issue. Another likely better alternative is using the IQFeed client and your Kinetick userID and password to connect using the IQFeed adaptor.

[hotsalami]

As a temp solution, using the iqFeed adaptor works fine for me.

[afcmaff]

This outage is affecting a lot of people... I still can't log on with the error: "Socket write failed in 'L1 worker': 'Input string was not in a correct format.'" -- Needs to be fixed ASAP -- kind of a busy trading week...

[aviat72]

That is something I will consider if the issue is not resolved timely. There is some movement on the DTN side on the issue. Another likely better alternative is using the IQFeed client and your Kinetick userID and password to connect using the IQFeed adaptor.

Great

https://ninjatrader.com/ConnectionGuides/IQFeed-Connection-Guide

Also in Tools->Options->MarketData please change Kinetcik to Iqfeed

[NinjaTrader_Brett]

No update tonight from our partner DTN. I'll check into early tomorrow AM. For now, I recommend connecting using IQfeed as a workaround.

-Brett

[rcabri]

Now is more then 48 hours the data feed is out, here in Europe 8 o-clock in the morning CME markets are open from more then 8 hours and still not any data feed it's embarassing
to make a comment anyway I hope that the problem is resolved and some change adopted.

[rcabri]

Thanks for the IQFeed is working
Regards Roberto

[jollagoldman]

IQFeed is NOT working at all... Kinetick down over 50 Hours now.

[timko]

damn it! the IQFEED software installed MVC++ 2012 Redistributable (x86)
This messed up my system!!!!