8.1.3 & 4 introduced problem

[bltdavid]

thanks a lot bruce for your kind reply and david for your input!
i have several NT8 licenses, some are multiple-broker, some are single broker. i am still concerned, puzzled by the 8.1 migration process.
1. as far as i've observed, i need to create a ninja account to proceed. does one account hold one licence key only?

Well, yes. Since keys are going away, you only need one account. Use your oldest M/B license
when you import into your NinjaTrader.com member account. This license key becomes your
features and entitlements for every NT 8.1 installation you log into using those account
credentials.

2. let's assume one account can hold only one key. does it mean, once a license is migrated, any old backups of 8.0 cannot be run? I perform routine backups and have many backups over the years.

I don't think your backups would be affected in the least. If you restore an 8.0 backup
and run it, it will need a license key, which was part of the backup. The 8.0 install
won't know a thing about your new NinjaTrader.com member account. The features
and entitlements of that license key will not have changed in the legacy license servers
that validate the license key -- importing the license key does not affect the legacy things
associated with that key if its used again in 8.0 platform.

3. when reverting back to 8.0, do I need to delete the account? contact ninja cs?

No.
You can run 8.0 and 8.1 simultaneously on different PCs, if you revert an 8.1 PC
back to 8.0, this does not affect your NinjaTrader.com member account.

4. the login issue i referred to was related to security. if an account is compromised, how could i recover it? fire up the old 8.0 backup to regain ownership? creating a new account by using the same license key?

I don't know directly.
Send email to NT support for these kinds of situations.

5. are the account passwords for web login and NT 8.1 PC login the same? could they be different? same for the android login as well?

I don't know directly.
I assume they are the same, since that was the whole point of migrating
to the cloud based NinjaTrader.com member accounts -- a single login
across desktop, web, and mobile. [Disclaimer: I've only ever used the
NT desktop, I've no experience with NT web or NT mobile. My first
impressions were the web & mobile integration benefited NTB users
more than, say, prop traders, but dunno for sure.]

6. once a license key is binded to an account, is the key still be displayed under the account? if so, the key will be stolen once the account is compromised?

No (or, maybe, I don't know for sure).
I mean, importing an old license key simply initializes the features and
entitlements for your NinjaTrader.com member account, then it's use is
over, you don't use it ever again in the 8.1 world. Remember, in the 8.1
world, license keys simply don't exist any more (except for that import
step, of course).

when possible, pls shed more light on the mechanism of rolling back to 8.0.

Its pretty simple.
I've done it a couple of times.

Uninstall the old NinjaTrader,
Install the new NinjaTrader.

I don't recall any problems with anything
in my 'NinjaTrader 8' user folder -- every
thing seems to be backwards and forwards
compatible. Upgrade from 8.0 to 8.1, or
downgrade 8.1 to 8.0, all it seems to take
is a uninstall old and re-install new.

If the new install is 8.0 era, then setup
your license key like before -- the member
account is not used. [Chances are your
Config.xml will already have your license
key, so setting it up again after you downgrade
I don't think was necessary.]

If the new install is 8.1 era, the mandatory
login uses your NinjaTrader.com member
account -- the license key is not used.

Remember:
You only import your license key one time
into your NinjaTrader.com member account.
[That's why you use your oldest M/B key
when you do the import, so you get the most
expansive of all your entitlements from
all license keys you own.]

After you import your oldest M/B license key,
your NinjaTrader.com member account stays
ready for use by any 8.1 NT installs you have.
Your member account never goes away. Any
8.0 era installs ignore your member acct,
since they were coded before member accts
existed.

*** the above post was blocked by the forum for >2 days, ninja CS told me there was no problem and the guide to repost is useless. now it is successful because i figured out the reason ***

What was the reason?

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for the updates.

bltdavid did a great job with their response and I just wanted to add a little extra insight on timko 's questions:

1. as far as i've observed, i need to create a ninja account to proceed. does one account hold one licence key only?

• A Username can hold multiple License Keys if it needs to.
• But, it is kind of irrelvant as there are only so many entitlements a user can have.
• So, if you had two Lifetime License Keys that were both purchased after 2015, they would both qualify you for the exact same things so whether you imported one or two of them would have no difference.

2. let's assume one account can hold only one key. does it mean, once a license is migrated, any old backups of 8.0 cannot be run? I perform routine backups and have many backups over the years.

• Whether a License Key has been imported or not and to what account has absolutely no affect on a user's ability to use the 8.0 NinjaTrader platform.

3. when reverting back to 8.0, do I need to delete the account? contact ninja cs?

• Absolutely not. Do not do this or you will cause mass confusion for yourself and the technicians.
• Think about this, it doesn't matter what TV you are on, your Netflix Username and Password will work everywhere.
  • This is the same concept with your Live NinjaTrader Brokerage account. Whether you are on the Desktop, Mobile platform, or Web Browser, that Username and Password connects you to YOUR account and it doesn't matter what platform was used to connect to it. That Username and Password will always connect to that specific account.

4. the login issue i referred to was related to security. if an account is compromised, how could i recover it? fire up the old 8.0 backup to regain ownership? creating a new account by using the same license key?

• If you ever think your account is compromised, reach out to the Support Team of that Broker or Evaluation Provider immediately and they can place it to "Liquidation Only" so that no new positions can be entered.
• From there, work with the support team directly as there are some specific steps that are taken to ensure the user is who they say they are and get everything back to good. They would give you more specific steps and information if you ever find yourself in that situation.

5. are the account passwords for web login and NT 8.1 PC login the same? could they be different? same for the android login as well?

• They are the same.
• NinjaTrader Web, NinjaTrader Mobile, NinjaTrader Desktop, NinjaTrader Client Dashboard, "NinjaTrader" connection type within NinjaTrader Desktop, Tradovate Web Platform, and anything with a "Tradovate" based connection adapter will use the same "NinjaTrader" credentials to sign into everything.
  • All of these are utilizing the new Tradovate Connection Technology to facilitate the Order and Data signals. So, they all use the same Username and Password.

6. once a license key is binded to an account, is the key still be displayed under the account? if so, the key will be stolen once the account is compromised?

• Once a License Key is imported, it cannot be imported to another username to ensure people aren't importing their License Key and then trying to illegally sell it to someone else.
• If your account was compromised and you had to make a new username, NinjaTrader Support would help you move over the entitlements as needed.
  • If you absolutely needed a License Key to keep using the 8.0 platform, our team could also regenerate the Key so that it was for sure not compromised.

when possible, pls shed more light on the mechanism of rolling back to 8.0.

• This has been addressed in too many places on the forum to go into anything too detailed here.
• Simply uninstall 8.1 from the Windows Control Center > Then, reinstall NinjaTrader from the 8.0 Installer.
  • Once the platform is open, put your License key back into the Control Center > Help > License key blank.

Please let us know if we may provide any further assistance.

[bltdavid]

6. once a license key is binded to an account, is the key still be displayed under the account? if so, the key will be stolen once the account is compromised?

This brings up an interesting question which I've never
seen addressed.

Imagine the following scenario:

Your license key was stolen, and the thief uses it to
import into their NinjaTrader.com member account.

Stolen or 'used without consent' doesn't matter,
the point is the thief is the one who does the first
time import with that license key. Let's assume
this import is successful, and the thief is now
enjoying their new member account.

Months later, you, the real owner/purchaser of that
license key, decide to upgrade to the 8.1 era and you
try to import this license key into your own NinjaTrader.com
member account.

I assume this second import will fail.

I assume you will get some error message and need
to email NT support and help them investigate who
the real owner is (which is you) so they can invalidate
the other member account associated with the thief,
and reset their import database to allow you to import
the key into your own member account.

I mean, the question is, regardless of the member account,
license keys can only be imported once, right?

What if someone, like timko, who purchased multiple
licenses, decides that, oops, he imported the wrong key
into his new NinjaTrader.com member account, and wants
to redo the import. He decides he now wants to re-import
using his oldest M/B license key (because, say, it is better
grandfathered, because it is older, so it has a lot more
entitlements for older connection adapters) -- can he
just do the import again and the second import with a
different license key will overwrite the first import?

Can NT support please comment on this?

[EDIT: I made this post before seeing Clayton's response,
which seems to address these concerns.]

[brucerobinson]

#timko -
I don't lay claim to knowing how Ninja handles Licensing migration to Dashboard account and have know specialist knowledge either so am reticent to opine. I can only share experience and posit what *might be*.... and hope Ninja Support may step in as appropriate to assist.

1. Y you need to create a Dashboard Account after which you can use the Import License function, or you can email Support with your License Key and ask Support to 'attach' your 'Entitlements' to your Dashboard Account. One Dashboard Account 'holds' all 'Entitlements' whether from one License or more than one (this is MY understanding/conclusion from what I've observed, but I know only marginally more than nothing, based on what I've observed on the Forum also, and experienced in practice). i.e. I know for sure because I have done it, that if you ask Support to 'import' more than one License Key, their Entitlements will all become available when you Run and log in to NT8.1.3+ using your Dashboard Account Username and Password.
What I can confirm is that Entitlements such as Multi-provider and the ability to Connect to different Brokers/multiple accounts at each (notwithstanding Broker Connection limitations/restrictions per #BLTDavid's Specialist Subject) is enabled under the same Dashboard Account Login
2. To confirm - one Dashboard Account can hold multiple Keys. AFAIK, Re-instating Backups is agnostic to the NT version in which the Backup was made and into which it is imported (as long as NT7 into 7, NT8 into 8... (may even be possible 7 into 8, dunno, don't care! :-0). And, AFAIK, this hasn't changed post- 8.0.28 with Dashboard Account 'authorisation' as opposed to License Key residing in (and accessible from within) the Platform
3. No, neither (I can confirm this is so, because that is where I am at now - I migrated my Keys to my Dashboard Account and 8.0.28 to 8.1.4. I ran 8.1.4 on my backup PC using Dashboard Account Log in for some time before doing the same on my trading PC. When I did so, I found 8.1.4 breaks LGS which I have used daily to trade for many iterations of NT so here I am - back to 8.0.28. All I had to do was Uninstall 8.1.4, install my License Key of choice and bingo.
4. Can't help here I'm afraid. If by compromised Account you mean someone's cracked your password, stolen, somehow got access I'd hazard a guess that you'd change pwd and/or whatever else SOP just as you would with any other secure account which became compromised. Again, I don't profess to 'know' and can only go on what I've experienced and expect. Reset your Dashboard Account pwd and awg
5. Are they same? - by Default yes. Can they be different? Don't know. Android- don't know
6. No. After you have successfully imported your Key(s) to your Dashboard Account, the Keys are not visible (AFAIK) anywhere - neither at your Dashboard Account nor logging in to 8.1.4. The Help Drop Down Menu that used to display your Licence Key now displays a list of Entitlements your Dashboard Account permits (which in turn depends on Entitlements of License Key(s) imported to Dashboard Account)

Hope this helps!

Best,

[brucerobinson]

#bltdavid
I kinda did your last scenario - multiple keys with different entitlements, grandfathered, static dom etc. Couldn't Upload more than one using online tool. So I emailed to Support as I'd seen others had had to do, and Support 'sorted it'.
When I say 'sorted' it, I mean the single account log in shows entitlements of all License Keys that have been 'imported'. Wrt Broker Connectors and your Specialist Subject I can confirm I could connect to both CQG and Rithmic for Ninja concurrently and see/trade all accounts
How it works 'in practice' i.e. what entitlements then apply with which Brokers/accounts, I have no idea - didn't get that far before I found 8.1.4 broke my mouse
And AFAIK there is nothing from Ninja addressing/explaining this so trial by doing..... & sharing experiences


Best,

[timko]

thank you clayton for your official answer. glad to know that there is a way to obsolete a stolen key and regenerate a replacement.

thank you so much david for always been helpful and sharing out useful information.

so, a licence key is to energize an account and i can have both the 8.0 (using a key) AND 8.1 (using an account energized by THE key) installed on different machines. Then what happens:

1. if a 8.0 desktop is running a live strategy in the middle of a trade and i accidentally run up NT android on my phone (or equivalently a 8.1 desktop)? will the 8.0 desktop continues to run or got kicked out due to the account login? i am referring to NT application, not NT brokerage.
2. if for some reasons I need to take over the 8.0 desktop brutally (say, because the 8.0 desktop lost data connection, I am on the road and cannot physically reach out to the 8.0 desktop to remedy the situation), can I use account login, 8.1, to take control or to do something?
3. will an account get locked, deactivated if there are too many failed login attempts?
4. if so, how long does it take to reset the account password? if no deactivation, i think the NT authentication server would be...

oh yes, david, to answer your question on what's blocking my post, i figured out that it's due to my use of the term h a c k e d in the original post and this is sensored by the forum server. I thought it would get through after censorship, say 1 or 2 days but it's apparently not. so i changed the term to compromised to have it posted successfully....

[timko]

#timko -
I don't lay claim to knowing how Ninja handles Licensing migration to Dashboard account and have know specialist knowledge either so am reticent to opine. I can only share experience and posit what *might be*.... and hope Ninja Support may step in as appropriate to assist.

1. Y you need to create a Dashboard Account after which you can use the Import License function, or you can email Support with your License Key and ask Support to 'attach' your 'Entitlements' to your Dashboard Account. One Dashboard Account 'holds' all 'Entitlements' whether from one License or more than one (this is MY understanding/conclusion from what I've observed, but I know only marginally more than nothing, based on what I've observed on the Forum also, and experienced in practice). i.e. I know for sure because I have done it, that if you ask Support to 'import' more than one License Key, their Entitlements will all become available when you Run and log in to NT8.1.3+ using your Dashboard Account Username and Password.
What I can confirm is that Entitlements such as Multi-provider and the ability to Connect to different Brokers/multiple accounts at each (notwithstanding Broker Connection limitations/restrictions per #BLTDavid's Specialist Subject) is enabled under the same Dashboard Account Login
2. To confirm - one Dashboard Account can hold multiple Keys. AFAIK, Re-instating Backups is agnostic to the NT version in which the Backup was made and into which it is imported (as long as NT7 into 7, NT8 into 8... (may even be possible 7 into 8, dunno, don't care! :-0). And, AFAIK, this hasn't changed post- 8.0.28 with Dashboard Account 'authorisation' as opposed to License Key residing in (and accessible from within) the Platform
3. No, neither (I can confirm this is so, because that is where I am at now - I migrated my Keys to my Dashboard Account and 8.0.28 to 8.1.4. I ran 8.1.4 on my backup PC using Dashboard Account Log in for some time before doing the same on my trading PC. When I did so, I found 8.1.4 breaks LGS which I have used daily to trade for many iterations of NT so here I am - back to 8.0.28. All I had to do was Uninstall 8.1.4, install my License Key of choice and bingo.
4. Can't help here I'm afraid. If by compromised Account you mean someone's cracked your password, stolen, somehow got access I'd hazard a guess that you'd change pwd and/or whatever else SOP just as you would with any other secure account which became compromised. Again, I don't profess to 'know' and can only go on what I've experienced and expect. Reset your Dashboard Account pwd and awg
5. Are they same? - by Default yes. Can they be different? Don't know. Android- don't know
6. No. After you have successfully imported your Key(s) to your Dashboard Account, the Keys are not visible (AFAIK) anywhere - neither at your Dashboard Account nor logging in to 8.1.4. The Help Drop Down Menu that used to display your Licence Key now displays a list of Entitlements your Dashboard Account permits (which in turn depends on Entitlements of License Key(s) imported to Dashboard Account)

Hope this helps!

Best,

thanks a lot bruce for your kind reply! i was replying to david's and got attracted to trade today's the market move...
since you and david provided first hand user experience, i now know more about the 8.1 account behaviour. somehow, i am still very concerned about security. u know, if anything goes wrong, it's very hard to get help.


hope your mouse macro issue will be resolved soon.

cheers!

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for the updates.

This will most likely be my last post in this forum thread as the users involved are well versed and sharing great information along with the fact that we have strayed from the fundamental question originally shared by Bruce.

If you would like some more official information and answers from the NinjaTrader Support team, please email us directly at Support[AT]NinjaTrader[DOT]com with the respective @ and .

• We would be happy to provide direct information and answers along with having the ability to look up your personal account information so that we can tailor our responses to apply specifically to you and the account structure that you have.

To answer the last questions:

1. if a 8.0 desktop is running a live strategy in the middle of a trade and i accidentally run up NT android on my phone (or equivalently a 8.1 desktop)? will the 8.0 desktop continues to run or got kicked out due to the account login? i am referring to NT application, not NT brokerage.

• The NinjaTrader 8.0 platform is going to be using the "NinjaTrader Continuum" connection type which would be limited to One single login at a time.
  • If you opened another 8.0 platform on another PC and it connected to the same "NinjaTrader Continuum" Username and Password, then it would steal the connection from the 1st PC and then connect on the 2nd PC effectively causing the NinjaScript Strategy to lose connection from the account servers and no longer manage the account and orders on your behalf.
• The NinjaTrader 8.1 platform supports both"NinjaTrader Continuum" and "NinjaTrader" connection types and each is different.
  • The "NinjaTrader Continuum" connection has all of the exact same rules and limitations as on the 8.0 platform mentioned above. So if you were using this in NinjaTrader 8.1, and then you opened the platform and it auto connected via this connection technology, it would steal the connection from the 1st PC.
  • However, if you are using the "NinjaTrader" connection type and it automatically connected, it would NOT steal the connection and allow both PC's to be connected concurrently.
    • The "NinjaTrader" connection type is using the new Tradovate Connection Technology that allows up to 2 concurrent connections to the same account from different locations.
    • The "NinjaTrader" connection type can be used to connect to as many different Tradovate-based accounts as the user wants/has concurrently.
• Finally, signing in on the Web or Mobile Platform wouldn't steal the connection as long as it was only the 2nd connection to that account.
  • If you try connecting to that same account in a 3rd location, it would most likely disconnect you from the oldest/first established connection causing the unwanted connection loss in the 1st PC

2. if for some reasons I need to take over the 8.0 desktop brutally (say, because the 8.0 desktop lost data connection, I am on the road and cannot physically reach out to the 8.0 desktop to remedy the situation), can I use account login, 8.1, to take control or to do something?

• Yes. Download the "NinjaTrader" mobile app on your cell phone.
  • Then, use your 8.1 Credentials to sign in and then select the Live environment so that you can manage the Orders, Positions, and Account as desired.

3. will an account get locked, deactivated if there are too many failed login attempts?

• Yes, if a user fails the password 16 times in a row within 60 minutes, it will trigger a captua image for additional security. If the user fails 16 more times, the account is Locked and it requires a very secure process to get it unlocked from there involving direct contact with one of our support/account representatives. (I cannot share any more details to keep the process extra secure. Just know, we are very serious about account security)

4. if so, how long does it take to reset the account password? if no deactivation, i think the NT authentication server would be...

• If you don't trigger the full on account lock, the Captua will continue appearing for the next 60 minutes. After that, it will stop appearing and sign right in.
• If you want to reset the password for your NinjaTrader Continuum or NinjaTrader 8.1 Usernames at any time, you can do that using the respective links below:
  • NinjaTrader Continuum: How to reset NinjaTrader Continuum Password and find Username
  • NinjaTrader 8.1: How to reset NinjaTrader Password and find Username

Finally, if you ever had security concerns about your Account with NinjaTrader or any other Broker or Evaluation Provider, ALWAYS reach out to that Broker's Orders Desk or Evaluation Provider's support team immediately as they can Lock that account down and prevent any further transactions.

• Then from there the respective support team will help you investigate if anything was compromised and take you through a secure process to get everything changed as needed or unlocked if it was a false flag.

If you have any further questions or comments for Bruce or David or any other users to share on, please feel free to post in the thread again.

• However, if you would like any further official information from our support team on the matter, please send us an email directly as specified above.

Thank you everyone for the awesome advice and information!

Please feel free to message us directly if you ever have any other account or platform related questions!

[bltdavid]

Clayton, lordy mercy, you are the mad typist!

Great answers, lots of detail, I feel better about 8.1 as well.

Just thought you deserve a public 'attaboy' for a job well done.

Your replies were engaging and thorough, not dismissive, very
comprehensive, and the initial 'useless' admonishment quickly
evolved into a great discussion.

Thanks for hanging in there and going deep on this one.

[bltdavid]

oh yes, david, to answer your question on what's blocking my post, i figured out that it's due to my use of the term h a c k e d in the original post and this is sensored by the forum server. I thought it would get through after censorship, say 1 or 2 days but it's apparently not. so i changed the term to compromised to have it posted successfully....

Interesting.

Apparently, I think some kind of suppression is also going on for private
messages. The private conversation you started with me, well, guess
what, I can't see the contents of your messages any more.

See attached to see what I'm seeing.

Perhaps more censorship is causing this?

[timko]

Hello Everyone,

Thank you for the updates.

This will most likely be my last post in this forum thread as the users involved are well versed and sharing great information along with the fact that we have strayed from the fundamental question originally shared by Bruce.

If you would like some more official information and answers from the NinjaTrader Support team, please email us directly at Support[AT]NinjaTrader[DOT]com with the respective @ and .

• We would be happy to provide direct information and answers along with having the ability to look up your personal account information so that we can tailor our responses to apply specifically to you and the account structure that you have.

To answer the last questions:

1. if a 8.0 desktop is running a live strategy in the middle of a trade and i accidentally run up NT android on my phone (or equivalently a 8.1 desktop)? will the 8.0 desktop continues to run or got kicked out due to the account login? i am referring to NT application, not NT brokerage.

• The NinjaTrader 8.0 platform is going to be using the "NinjaTrader Continuum" connection type which would be limited to One single login at a time.
  • If you opened another 8.0 platform on another PC and it connected to the same "NinjaTrader Continuum" Username and Password, then it would steal the connection from the 1st PC and then connect on the 2nd PC effectively causing the NinjaScript Strategy to lose connection from the account servers and no longer manage the account and orders on your behalf.
• The NinjaTrader 8.1 platform supports both"NinjaTrader Continuum" and "NinjaTrader" connection types and each is different.
  • The "NinjaTrader Continuum" connection has all of the exact same rules and limitations as on the 8.0 platform mentioned above. So if you were using this in NinjaTrader 8.1, and then you opened the platform and it auto connected via this connection technology, it would steal the connection from the 1st PC.
  • However, if you are using the "NinjaTrader" connection type and it automatically connected, it would NOT steal the connection and allow both PC's to be connected concurrently.
    • The "NinjaTrader" connection type is using the new Tradovate Connection Technology that allows up to 2 concurrent connections to the same account from different locations.
    • The "NinjaTrader" connection type can be used to connect to as many different Tradovate-based accounts as the user wants/has concurrently.
• Finally, signing in on the Web or Mobile Platform wouldn't steal the connection as long as it was only the 2nd connection to that account.
  • If you try connecting to that same account in a 3rd location, it would most likely disconnect you from the oldest/first established connection causing the unwanted connection loss in the 1st PC

2. if for some reasons I need to take over the 8.0 desktop brutally (say, because the 8.0 desktop lost data connection, I am on the road and cannot physically reach out to the 8.0 desktop to remedy the situation), can I use account login, 8.1, to take control or to do something?

• Yes. Download the "NinjaTrader" mobile app on your cell phone.
  • Then, use your 8.1 Credentials to sign in and then select the Live environment so that you can manage the Orders, Positions, and Account as desired.

3. will an account get locked, deactivated if there are too many failed login attempts?

• Yes, if a user fails the password 16 times in a row within 60 minutes, it will trigger a captua image for additional security. If the user fails 16 more times, the account is Locked and it requires a very secure process to get it unlocked from there involving direct contact with one of our support/account representatives. (I cannot share any more details to keep the process extra secure. Just know, we are very serious about account security)

4. if so, how long does it take to reset the account password? if no deactivation, i think the NT authentication server would be...

• If you don't trigger the full on account lock, the Captua will continue appearing for the next 60 minutes. After that, it will stop appearing and sign right in.
• If you want to reset the password for your NinjaTrader Continuum or NinjaTrader 8.1 Usernames at any time, you can do that using the respective links below:
  • NinjaTrader Continuum: How to reset NinjaTrader Continuum Password and find Username
  • NinjaTrader 8.1: How to reset NinjaTrader Password and find Username

Finally, if you ever had security concerns about your Account with NinjaTrader or any other Broker or Evaluation Provider, ALWAYS reach out to that Broker's Orders Desk or Evaluation Provider's support team immediately as they can Lock that account down and prevent any further transactions.

• Then from there the respective support team will help you investigate if anything was compromised and take you through a secure process to get everything changed as needed or unlocked if it was a false flag.

If you have any further questions or comments for Bruce or David or any other users to share on, please feel free to post in the thread again.

• However, if you would like any further official information from our support team on the matter, please send us an email directly as specified above.

Thank you everyone for the awesome advice and information!

Please feel free to message us directly if you ever have any other account or platform related questions!

thanks a lot clayton for providing much more trasnsparancy on 8.1. it's very much appreciated. david, bruce and i are all ordinary users and we don't have access to non-public information that the NT CS team has. over the years, we have been like the QA team to find out bugs but supports given to us are very disappointing. we have limitations and it is *not* possible for us to find out things without hard user level experiments and painful user experience.

the ibkr gateway decision is very ugly. not your fault but surely a wakeup call to all users here that official answers are fragile. somehow, we still love you because we need you. by then, to avoid embarrassing situations, I would encourage you and the whole CS team to use shadow/proxy/non-official accounts to continue to provide timely solution/insights/in-depth information in the forum without the fear on making any public commitments. we spent so much time and energy here not because the $1k license fee paid but the tremedously investments in hardware and software add-ons in behind.

[timko]

Interesting.

Apparently, I think some kind of suppression is also going on for private
messages. The private conversation you started with me, well, guess
what, I can't see the contents of your messages any more.

See attached to see what I'm seeing.

Perhaps more censorship is causing this?

my first reply under this thread was put to pending status for over 2 days. i thought it would take a few hours to get the appropval but it's not true. then i DM'd to both of you, individually, because the system refused to add users to a private conversation. i posted an individual message to ask why and that message was moved to under this thread with the official reply i don't find effective. i have some theories of my own and i tried to modify the terms used. i also replied to your message once and have not changed anything yet.

[brucerobinson]

I’d forgotten about this that someone just reminded of us of:

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1128687-nt8-functionality-on-multi-monitor-setups-with-windows-task-bars-on-every-monitor

Speaks volumes re: NT’s dismal attitude unchanged. Got to admire the obstinacy I guess, if not the behaviour. It’s only NT which causes these problems with Windows and 3rd-party products, but it is up to the entire software-sphere to make their products work again each time NT releases a clusterf**k. Sorry I mean Update.

Note to self: wasting your breath

[brucerobinson]

And here….

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1326279-invisible-indicator-config-window-nt-8-1-3-1