Platform Not Loading

cbentrikin

Junior Member

Join Date: Jun 2019

Posts: 13
#1

Platform Not Loading

09-15-2024, 05:30 AM

I have had Ninja for years and I have never run into this situation. Last week when I tried to open the desktop platform the "N" just kept acting like it was loading. I have to restart my computer for it to shut down to try again. This is happening on all 3 of my computers. I have uninstalled and reinstalled on each multiple times and nothing. Any ideas on what needs to be done?
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cbentrikin

Junior Member

Join Date: Jun 2019

Posts: 13
#2

09-15-2024, 06:06 AM

Cancel that everyone. Apparently there was an update in a connected app that was causing the issue. It is fixed now.
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NinjaTrader_ChristopherJ

NinjaTrader Customer Service

Join Date: Feb 2009

Posts: 7149
#3

09-16-2024, 07:12 AM

Hello cbentrikin,

Glad to hear you are up and running.

Let me know if I may be of further assistance.

Christopher J.NinjaTrader Customer Service
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