NinjaTrader + Rithmic = Not updating positions

[Rudmax]

We are still having problems updating Rithmic positions in NinjaTrader (8.1.3.1) after SL exit order is filled, in RTrader it shows that there is no open position and in NinjaTrader it shows that the position is still open, after a reconnection the position is updated. Still waiting a solution from them...

[Trebuchet]

We are still having problems updating Rithmic positions in NinjaTrader (8.1.3.1) after SL exit order is filled, in RTrader it shows that there is no open position and in NinjaTrader it shows that the position is still open, after a reconnection the position is updated. Still waiting a solution from them...

Yeah I am still having the problem also. Even with a VPS. I have to disconnect and reconnect in order to clear those fake open positions.

[Rogue_Two]

I have started to see issues even using a VPS as well. Maybe I'll have to try another VPS company.

For those using VPS systems, do you get input lag?

Also, using Apex Tradovate does not remedy this positions update issue. I know some of us thought only Rithmic was affected but I am getting the same issues with Tradovate.

[defa0009]

I use these guys for my VPS with no issues https://www.forexvps.net/lp/lumens

[backtester831]

I have started to see issues even using a VPS as well. Maybe I'll have to try another VPS company.

For those using VPS systems, do you get input lag?

Also, using Apex Tradovate does not remedy this positions update issue. I know some of us thought only Rithmic was affected but I am getting the same issues with Tradovate.

It's too bad Apex doesn't have their discord channel, but I was having problems with my Tradovate accounts from MFF today, and the MFF mods posted in the discord it was widespread with their Tradovate accounts. I'm thinking Tradovate from others like Apex was also hit by it.

[Rogue_Two]

I wanted to add something to the discussion here. Whenever I use trade copiers whether it be Replikanto or Apex Trade Copier, I noticed Ninja's trader alert sounds become lagged, sometimes even playing 30 seconds later when they should have. Anyone else notice that? Eventually sounds become garbled and it will affect my system sound as well.

Anyways, I wonder if this could be introducing some kind of lag/bug that affects the copiers not updating positions correctly?

This has to be an issue Ninja can address/optimize! If all copiers are having this kind of issue, does it not point to Ninja possibly being the issue in how it currently handles positions updates?

[Rogue_Two]

Hello Rudmax,

We've brought this to the attention of our developers who after investigating has stated the API code is working correctly and the behavior is most likely high latency with the connection.
While there have been a few cases of this, the behavior is not wide spread and does not affect the vast majority of users connected with Rithmic.

However, I wanted to investigate further and reached out to the Rithmic support team to investigate any odd behavior on their end. They've reported back no issue was identified, but they are adding further RAPI logging which may help the investigation moving forward.

If you are experiencing delayed or missed updates, it is highly advised to use a VPS located in Chicago near the brokerage servers. However, we would like to continue investigating with the Rithmic team and would appreciate log and trace files sent to support [at] ninjatrader.com.

I have 20ms - 25ms latency to live.tradovateapi.com from California and I am getting these positions updates issues when copying across Apex Tradovate and Apex Rithmic accounts. I have tried going the VPS route but the input lag and the chart lag became less than favorable. There has to be something that is being missed.

Oddly I was not getting these kinds of issues prior to the 8.1.3.1 release but reverting back to previous versions did not remedy anything.

[Rogue_Two]

I really hope this dreaded issue can be addressed one day soon. Here's how it looks in my Orders tab. The orders are just in a stuck status and I can not do anything with them. If price hits the order, it will actually fill which can be very problematic.

[Rudmax]

I really hope this dreaded issue can be addressed one day soon. Here's how it looks in my Orders tab. The orders are just in a stuck status and I can not do anything with them. If price hits the order, it will actually fill which can be very problematic.

The problem with the orders being frozen (golden orders) is due to network connectivity problems between Ninjatrader and the broker, where a client's connection to the order entry server is either severed or unstable and prevents the order cancel, change or position close command from working as intended.

In addition, our recommendation is that if this happens, you should disconnect and reconnect to the Ninjatrader brokerage connection to update the pending orders in Ninjatrader so that they can be canceled, in most cases it works. If it doesn't work, you'll need to try canceling on the broker's website.

For the Tradovate acounts, due to the Tradovate API rate limit of 5,000 requests per hour (80 per minute) for the Tradovate/NinjaTrader connection, orders and positions may freeze once this limit is reached. To avoid this, we do not recommend using trailing stops or multiple price changes in a short period. NinjaTrader is aware of this issue, which can be tracked via ID NT-14091, and is working on a way to inform the user when the limit is reached. Pending orders, positions that cannot be canceled, modified or closed must be managed via the Tradovate/NinjaTrader website.

[Rudmax]

NinjaTrader_ChelseaB Could you kindly share the steps being taken to resolve this issue? This will allow all relevant parties to follow along and streamline the process, potentially reducing the number of tickets opened for NinjaTrader and for the vendors. That would be a great assistance to us.

[NinjaTrader_ChelseaB]

Hello Rudmax,

Our team has contacted Rithmic who has added additional logging to their brokerage end.

Once a user who has experienced the behavior writes into support[at]ninjatrader.com, we will again contact Rithmic to review the logging for the transactions.

However, if a user is experiencing high latency or connection issues and updates are not being received, there would not be much that can be done about that. We recommend using a VPS located near the brokerage servers to avoid interruptions in connection.

[Haushahn]

So there is a problem with the chart after executing a trade. The charting is correct, but the executed trade is shown somewhere else in the chart and in the ControlCenter. In RTrader, I can see the real price, in NT charting, too, but the displayed executed trade is somewhere else.So why does the chart suddenly shows the wrong trade execute data? Thanks. (So i.e. I go short at 20.000, exit at 19.995, but the chart and CC shows going short at 20.020 and exit at 20.015.)

[NinjaTrader_ChelseaB]

Hello Haushahn,

On the Log tab of the Control Center, double check the Order ID is the same as in RTrader and then check to see what the brokerage reported back as the Price for the 'New state='Filled' update.

[Haushahn]

The chart is lagging. Because of the tickchart, I haven't realized it immediately. But in the 1-min-chart it is clearly visible, that it is lagging around 7 min. The order is printed "correctly" in the stats, but the chart is hanging behind. It's just luck, that I haven't lost my accounts again. And again it is Rithmic. Like with Apex before And only after the open since two or three days. I have the impression that many traders are turning their backs on Apex for well-known reasons and that other prop companies using Rithmic, too are now struggling with the new increased volume.My internet connection is stabile and fast as always to rule that out right from the start.

[NinjaTrader_ChelseaB]

Hello Haushahn,

This could mean the CPU and / or memory is being overloaded or the PC Clock might not be in sync with internet time.

To check this:

• Shutdown NinjaTrader *important
• Windows 10
  • Navigate to the Windows Control Panel
  • Select Clock and Region -> then click 'Set the time and date'
    (Or click 'Date and Time' if this is visible)
  • Click on Internet Time tab
  • In the Server: drop-down select time.nist.gov
  • Click Update
• Windows 11
  • Open Settings
  • Click on Time & language.
  • Click the Date & time page on the right side.
  • Under the “Additional settings” section, click the Sync now button.
• If the message that appears says 'successful', your PC clock should now be updated
  If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)
• Restart NinjaTrader
• Connect to a data feed
• Reload All Historical Data *important
  • Click tools -> Historical Data
  • Right-click Historical -> select Delete
  • https://ninjatrader.com/support/help...HistoricalData

Below are a few links to 3rd party educational sites with steps to synchronize with internet time.

Windows 7 - http://mintywhite.com/windows-7/7mai...t-time-how-to/

Windows 10 - https://www.windowscentral.com/how-m...ers-windows-10
- http://www.windows10update.com/2015/...t-time-server/

Windows 11 - https://pureinfotech.com/fix-clock-out-sync-windows-11/

Compare your PC Clock with https://www.time.gov/

If you are not in sync:

• Shutdown NinjaTrader *important
• Windows 10
  • Navigate to the Windows Control Panel
  • Select Clock and Region -> then click 'Set the time and date'
    (Or click 'Date and Time' if this is visible)
  • Click on Internet Time tab
  • In the Server: drop-down select time.nist.gov
  • Click Update
• Windows 11
  • Open Settings
  • Click on Time & language.
  • Click the Date & time page on the right side.
  • Under the “Additional settings” section, click the Sync now button.
• If the message that appears says 'successful', your PC clock should now be updated
  If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)
• Restart NinjaTrader
• Connect to a data feed
• Reload All Historical Data *important
  • Click tools -> Historical Data
  • Right-click Historical -> select Delete
  • https://ninjatrader.com/support/help...HistoricalData
• Compare your PC Clock with https://www.time.gov/
  • Confirm the PC Clock is in within 1 second with internet time.
• Start NinjaTrader in Safe Mode
  • Hold the Ctrl key on the keyboard, while double clicking the icon for NinjaTrader, continue to hold until launched
  • https://ninjatrader.com/support/help...sablingAdd-Ons
• Open a new blank chart and test for the behavior

Below are a few links to 3rd party educational sites with steps to synchronize with internet time.

Windows 7 - http://mintywhite.com/windows-7/7mai...t-time-how-to/

Windows 10 - https://www.windowscentral.com/how-m...ers-windows-10
- http://www.windows10update.com/2015/...t-time-server/

Windows 11 - https://pureinfotech.com/fix-clock-out-sync-windows-11/