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Playback hasn't worked most of the day. What's up with that

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    Playback hasn't worked most of the day. What's up with that

    The playback was working this morning. But has not worked all afternoon. Why?

    #2
    Hello Option Whisperer,

    Thank you for posting.

    Please tell me what happens when you attempt to connect. Do you receive any error messages? If so, please attach a screen shot of the error message in your reply.

    Thanks in advance.

    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Sorry, it took so long to reply. It has been a busy week. It appears the issue is that as long as I start playback from the beginning, and do not use the slide lever to change times and dates, it works fine. If I try to advance or rewind using the slider, it quits the movement on the chart even though the slider says it is supposed to be moving.

      Comment


        #4
        Hello Option Whisperer,

        Thanks for your response and for clarifying.

        Does this also occur on a new chart in Safe Mode? Safe Mode will prevent NinjaTrader from:
        • Loading workspaces.
        • Connecting on start-up.
        • Loading custom assemblies.
        • Getting instrument updates from the server.
        To enable safe mode, please use the following steps:
        • Exit NinjaTrader.
        • Hold the CONTROL key and double click the NinjaTrader icon.
        • Keep the CONTROL key held down until you see the login screen and login.
        • You can verify you are in safe mode by going to Help -> About.
        Once you have opened the platform in safe mode:
        • Reconnect to the Playback Connection from the 'Connections' menu
        • Please open a new chart of the same chart style, interval and instrument with no custom bar types/indicators/templates and test for issues.
          • Please note this will not delete your workspace however the new blank workspace will be named Untitled. If you have a workspace already named "Untitled," however, you will not want to save the workspace when exiting NinjaTrader, otherwise, it will overwrite it.
        ​I look forward to your response.

        Comment

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