Playback hasn't worked most of the day. What's up with that

[Option Whisperer]

The playback was working this morning. But has not worked all afternoon. Why?

[NinjaTrader_ChristopherJ]

Hello Option Whisperer,

Thank you for posting.

Please tell me what happens when you attempt to connect. Do you receive any error messages? If so, please attach a screen shot of the error message in your reply.

Thanks in advance.

[Option Whisperer]

Sorry, it took so long to reply. It has been a busy week. It appears the issue is that as long as I start playback from the beginning, and do not use the slide lever to change times and dates, it works fine. If I try to advance or rewind using the slider, it quits the movement on the chart even though the slider says it is supposed to be moving.

[NinjaTrader_Zachary]

Hello Option Whisperer,

Thanks for your response and for clarifying.

Does this also occur on a new chart in Safe Mode? Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the login screen and login.
• You can verify you are in safe mode by going to Help -> About.

Once you have opened the platform in safe mode:

• Reconnect to the Playback Connection from the 'Connections' menu
• Please open a new chart of the same chart style, interval and instrument with no custom bar types/indicators/templates and test for issues.
  • Please note this will not delete your workspace however the new blank workspace will be named Untitled. If you have a workspace already named "Untitled," however, you will not want to save the workspace when exiting NinjaTrader, otherwise, it will overwrite it.

I look forward to your response.