ok what does that mean?
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
can't install nt8 on new pc
Collapse
X
-
Hello,
Thanks for posting.
This error relates to custom add-on's installed in the platform. To troubleshoot further, I'd like to review your log and trace files for this item. Please send me your log and trace files so that I may look into what occurred by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.
Please include a link to this forum thread and reference the following ticket number in the body of the email: 04189139 ATTN: DrewDrew O.NinjaTrader Customer Service
-
Hello,
Thank you for your reply and clarification.
As a workaround, please contact us via email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20231231.XXXXX.txt'. There will likely be multiple files for each day.Drew O.NinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by AaronKoRn, Today, 09:49 PM
|
0 responses
11 views
0 likes
|
Last Post
by AaronKoRn
Today, 09:49 PM
|
||
Started by carnitron, Today, 08:42 PM
|
0 responses
10 views
0 likes
|
Last Post
by carnitron
Today, 08:42 PM
|
||
Started by strategist007, Today, 07:51 PM
|
0 responses
11 views
0 likes
|
Last Post Today, 07:51 PM | ||
Started by StockTrader88, 03-06-2021, 08:58 AM
|
44 responses
3,980 views
3 likes
|
Last Post
by jhudas88
Today, 06:59 PM
|
||
Started by rbeckmann05, Today, 06:48 PM
|
0 responses
9 views
0 likes
|
Last Post
by rbeckmann05
Today, 06:48 PM
|
Comment