can't install nt8 on new pc

[Irukandji]

"unable to load custom assembly. original version has been restored. you need to recompile your custom ninjascript files"

ok what does that mean?

[NinjaTrader_DrewO]

Hello,

Thanks for posting.


This error relates to custom add-on's installed in the platform. To troubleshoot further, I'd like to review your log and trace files for this item. Please send me your log and trace files so that I may look into what occurred by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.

Please include a link to this forum thread and reference the following ticket number in the body of the email: 04189139 ATTN: Drew

[Irukandji]

well i can't do that because the platform won't install, it just hangs.

[NinjaTrader_DrewO]

Hello,

Thank you for your reply and clarification.

As a workaround, please contact us via email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20231231.XXXXX.txt'. There will likely be multiple files for each day.