ok what does that mean?
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NinjaTrader
can't install nt8 on new pc
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Hello,
Thanks for posting.
This error relates to custom add-on's installed in the platform. To troubleshoot further, I'd like to review your log and trace files for this item. Please send me your log and trace files so that I may look into what occurred by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.
Please include a link to this forum thread and reference the following ticket number in the body of the email: 04189139 ATTN: DrewDrew O.NinjaTrader Customer Service
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Hello,
Thank you for your reply and clarification.
As a workaround, please contact us via email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20231231.XXXXX.txt'. There will likely be multiple files for each day.Drew O.NinjaTrader Customer Service
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