FXCM connectivity

[QuantKey_Bruce]

Forex generally seems to be deprecated by management policy. Most regrettably!

FXCM has issues that have been there for years, and which I have documented in detail and been told many times that "we're aware and working on them".

FXCM demo accounts are no longer available except by obtaining a "standard" demo account from FXCM and pestering FXCM every time to change "hedging" to "netting" and remove the symbol limit.

Worse, FOREX.com/City Index is also riddled with issues. My extensive reports to both NinjaTrader and FOREX.com/City Index caused a bit of activity for a while, but that was at least a year ago, and the same lack of obvious improvement is the result.

The free Forex data feed that was such an immensely sensible offering for years was removed this year, ostensibly for low usage statistics.

Even various other brokers that were at one point available and offered Forex have been made "no longer available/supported".

TD Ameritrade, "now" Schwab, is a mess, and even though it started offering Forex this year, is unlikely ever to be supported for that by NinjaTrader.

Frequent issues with Interactive Brokers (IB) connectivity software revisions cause headaches, with an API that could well be "enhanced" if both organisations were of a mind to do so.

And not surprisingly, the less "support" for Forex, the less the interest from potential paying customers, which causes a further reduction in support and facilitation "because of lack of interest", and so on until it becomes self-fulfilling that "people don't seem to want Forex anymore".

It's all symptomatic of recoiling from Forex and focussing on Futures, particularly in the context of the in-house brokerage, where major profits come from being the broker.

Compound all that with the repeated major quality control issues in so many releases, and one has to ask what management can possibly be thinking!

The almost complete lack of transparency in the company to loyal (still, surprisingly!) customers has been the way for almost its entire existence, and continues to indicate extremely low respect for the customer base generally. This does not mean that everyone in the organisation is of the same mindset, fortunately. Some notable exceptions try diligently, despite adverse policy, to be as helpful as possible -- all credit to them! Would that management more broadly could have the vital epiphany they need to really transform the company into the amazing technology and service/customer-oriented organisation it could be (including excellent Forex support) ... but which all too rapidly it is diverging catastrophically from.

Forex is unlikely to recover without that radically transformative experience in NinjaTrader Management. Foolishly, my naïve heart still hopes that's possible.

Thanks.

Don't forget too there's Kinetick which has a paid Forex feed with a few different tiers of service - though they don't do execution. But you're absolutely right - Forex seems to be really problematic right now in comparison with futures which is clearly where virtually all effort is going (with a footnote lately about futures options).

[pjsmith]

Interesting. I don't have an FXCM option, only Ninjatrader FXCM. I guess that's another key upgrade!? I know the actual FXCM API is working, so maybe this is a short term fix. I will shoot an email to sales and see what they say. No alternatives. FXCM and Ninjatrader have given up on this it seems... Thanks for sharing this.

[Andreas189]

I deleted the configured connection and created a new one with the available "FXCM" and not "NinjaTrader FXCM" as normal and now it works.



I hope this will works for you too.

[Andreas189]

Yesterday the connection worked again. This afternoon I wanted to establish a connection with another PC. But that didn't work. Now I'm afraid that if the connection is lost, I will no longer have access. And still no information from either side. :-(

[Cardn]

I've switched now to TradingView. They have today BlackWeek sale... I can't rely any longer on NT. So I wasted my money for that **** (sorry).

[Andreas189]

It is not the first time that this issue happened. One year before it was the same: No connection to FXCM - NinjaTrader Support Forum
And the same behavior. Silence from both sides.

[pmn100]

@ninjatrader support

Is this being worked on as a matter of urgency? How does it get to the point you're leaving your customers without a broker connection for days?

[Trader_Kim]

this still seems to be an issue ?

@ Support team is there no input / update / resolution ?

@ the moment FXCM are now re-directing people back to Ninja Support ...

[pjsmith]

Yes, it's the reconnect that gets you. I was connected at the time but had to reload NT8. That's when I got the issue too.

[pmn100]

Am on the latest NT version 8.1.2.0, connection light is staying yellow, and here is the trace log:

2023-11-16 17:28:58:458 NinjaTrader.Gui.ControlCenter.OnConnectionStatus: Status=Connecting
2023-11-16 17:28:58:795 (My NinjaTrader FXCM) Fxcm.Adapter.Connect3
2023-11-16 17:28:58:840 (My NinjaTrader FXCM) Fxcm.Adapter.Connect4
2023-11-16 17:28:58:847 (My NinjaTrader FXCM) Fxcm.Adapter.Connect6: version='1.6.4.0'
2023-11-16 17:28:58:848 (My NinjaTrader FXCM) Fxcm.Adapter.Connect7
2023-11-16 17:28:58:877 (My NinjaTrader FXCM) Fxcm.Adapter.onSessionStatusChanged0: status='Connecting' connectionStatus='Connecting'
2023-11-16 17:28:58:877 (My NinjaTrader FXCM) Cbi.Connection.Connect9 ok
2023-11-16 17:29:05:731 (My NinjaTrader FXCM) Fxcm.Adapter.onSessionStatusChanged0: status='Connected' connectionStatus='Connecting'
2023-11-16 17:29:05:787 (My NinjaTrader FXCM) Fxcm.Adapter.onSessionStatusChanged1: CONNECTION_NAME='GBREAL' EXT_PRICE_TERMINAL='PREAL4_PRICES'
2023-11-16 17:29:06:101 (My NinjaTrader FXCM) Fxcm.Adapter.OnGetAccounts
2023-11-16 17:29:06:103 (My NinjaTrader FXCM) Fxcm.Adapter.OnGetAccounts.Auth0
2023-11-16 17:29:06:228 (My NinjaTrader FXCM) Fxcm.Adapter.OnGetAccounts.Auth2: ex='The remote server returned an error: (520).'
2023-11-16 17:29:06:230 (My NinjaTrader FXCM) Fxcm.Adapter.GetAccounts6: ex.Message='Index (zero based) must be greater than or equal to zero and less than the size of the argument list.'​

[pmn100]

I had connectivity to FXCM all week but last connected Sunday night so maybe it stayed up all that time from that login, but have just lost connection (16:58 GMT) and can't reconnect. I use a VPN and can connect to Kinetick and access webpages so not an Internet issue.

[Andreas189]

Hi all,

I'm surprised I didn't find this thread the first time I googled it. Thought it was a single problem. I've also had this error since Monday. I've spoken to FXCM several times and contacted Ninjatrader Support, but only silence.

[pjsmith]

Thank you. I think you covered pretty much all the bases there and I agree. It's interesting to see others' observations about this situation, and I cannot say they are far from my own. That lack of transparency and customer engagement probably infuriates me the most!

I used IB for many years with NT, but despite the IB API improvements, NT never really caught up.

[Cardn]

Amen. Thank you for your post.

[jeronymite]

Forex generally seems to be deprecated by management policy. Most regrettably!

FXCM has issues that have been there for years, and which I have documented in detail and been told many times that "we're aware and working on them".

FXCM demo accounts are no longer available except by obtaining a "standard" demo account from FXCM and pestering FXCM every time to change "hedging" to "netting" and remove the symbol limit.

Worse, FOREX.com/City Index is also riddled with issues. My extensive reports to both NinjaTrader and FOREX.com/City Index caused a bit of activity for a while, but that was at least a year ago, and the same lack of obvious improvement is the result.

The free Forex data feed that was such an immensely sensible offering for years was removed this year, ostensibly for low usage statistics.

Even various other brokers that were at one point available and offered Forex have been made "no longer available/supported".

TD Ameritrade, "now" Schwab, is a mess, and even though it started offering Forex this year, is unlikely ever to be supported for that by NinjaTrader.

Frequent issues with Interactive Brokers (IB) connectivity software revisions cause headaches, with an API that could well be "enhanced" if both organisations were of a mind to do so.

And not surprisingly, the less "support" for Forex, the less the interest from potential paying customers, which causes a further reduction in support and facilitation "because of lack of interest", and so on until it becomes self-fulfilling that "people don't seem to want Forex anymore".

It's all symptomatic of recoiling from Forex and focussing on Futures, particularly in the context of the in-house brokerage, where major profits come from being the broker.

Compound all that with the repeated major quality control issues in so many releases, and one has to ask what management can possibly be thinking!

The almost complete lack of transparency in the company to loyal (still, surprisingly!) customers has been the way for almost its entire existence, and continues to indicate extremely low respect for the customer base generally. This does not mean that everyone in the organisation is of the same mindset, fortunately. Some notable exceptions try diligently, despite adverse policy, to be as helpful as possible -- all credit to them! Would that management more broadly could have the vital epiphany they need to really transform the company into the amazing technology and service/customer-oriented organisation it could be (including excellent Forex support) ... but which all too rapidly it is diverging catastrophically from.

Forex is unlikely to recover without that radically transformative experience in NinjaTrader Management. Foolishly, my naïve heart still hopes that's possible.

Thanks.