FXCM connectivity

[pjsmith]

It's a shame because the technology is there. It's a better solution for some, especially those outside of the US. There just seems to be (I expect for commercial reasons), no desire to really support it, or make it as great as it could be. That to me is a great shame as I realise how little work would be involved to push it ahead of the rest. All the pieces are there. Again, I suspect it is purely a commercial decision to behave this way, NT's model having evolved (or devolved) over the years.

[Cardn]

#metoo

I also have no connection to FXCM. I also made an issue on Monday(?). But nothing happened. I am now working now with TradingView. NT with FXCM is the worst thing that can actually happen.

[pjsmith]

I emailed Ninjatrader support about this informing them before I posted. What was annoying about the emailed response I got, is that it was a scripted one, to reset the router, check DNS, etc.. My email was short and clear and I provided the trace log lines as in my post here clearly showing I was connected to FXCM servers and that their servers were not responding correctly. So, either that tech was incompetent, or just did not even bother to read my email. Worse, multiple people are submitting requests for assistance re the same issue and getting the same responses, so obviously no-one there realises that many people are suddenly reporting the same issue. And of course, now we have the silent treatment again with no idea on a ETA for resolution.

[deepcrater]

Yes, I have been without any connectivity since Midday Monday too. All Ninjatrader support did was make me upgrade to 8.1.2.0 which made no difference of course and then made me do it again when the 520 problem still occurred. I have since contacted FXCM and got this reply below - also unhelpful. No idea of when it will be resolved. I informed ninjatrader support of this but they did not appear to be aware that FXCM were having some kind of technical problem (otherwise they would have mentioned it?).

Dear Client, There was an issue reported recently with the NinjaTrader platform and our technical teams are working to resolve it. We apologize for the inconvenience caused. Please try to use a different platform such as the Trading Station in the meantime to manage your trades. If we could further assist, please let us know. Best regards, Georgi Georgiev Senior Financial Services Representative

[pjsmith]

Whilst talking to the development team on this, and I think I posted in another thread elsewhere. The 8.x series appears to be using an outdated _BETA_ version of the FXCM API. It was updated a long time ago. Over a year, I think. Stability and performance enhancements are quoted. It would be worth mentioning to them, perhaps! ( I would add that the update should be a simple swap of the API library, without any other code changes)

[pjsmith]

Hello,

Live accounts. And, of course, bear in mind that I CANNOT upgrade to the 8.1 series due to incompatibilities with the 8.0 series (as well as personal preferences). I sincerely hope that any fix will be backported to this release.

[NinjaTrader_LuisH]

Hello pjsmith ,


Thank you for using NinjaTrader.

Our development team has been made aware of a change that FXCM has made on the backend and is investigating the matter.

Is this for a live account or a demo account?


Thank you in advance.

[pjsmith]

FXCM connectivity for Ninjatrader has now been down for 3 days. Is anyone else suffering the same?

Error from the trace logs

2023-11-15 07:25:26:455 (FXCM (LIVE)) Fxcm.Adapter.onSessionStatusChanged0: status='Connected' connectionStatus='Connecting'
2023-11-15 07:25:26:513 (FXCM (LIVE)) Fxcm.Adapter.onSessionStatusChanged1: CONNECTION_NAME='GBREAL' EXT_PRICE_TERMINAL='PREAL4_PRICES'
2023-11-15 07:25:27:004 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts
2023-11-15 07:25:27:005 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts.Auth0
2023-11-15 07:25:27:326 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts.Auth2: ex='The remote server returned an error: (520).'
2023-11-15 07:25:27:328 (FXCM (LIVE)) Fxcm.Adapter.GetAccounts6: ex.Message='Index (zero based) must be greater than or equal to zero and less than the size of the argument list.'

Been like this since Monday mid-day. Interested to know if others are affected too.

Cheers.