No connection to FXCM

[Cardn]

Hello all,

since this morning, I get no connection to FXCM. The status stays on yellow. Last week everything was fine. I changed nothing on my settings or password... Coinbase works fine. Are you already aware of this topic? What can I do?

Regards
Carsten

[tff2011]

A similar problem here on Ninjatrader Forex Connection, it connects green but candlestick stays loading... only... infinite.

[pjsmith]

Same. Been down since the weekend maintenance. Not good! Reported to both sides via support emails. No responses yet from either side.

Errors in trace log are as follows

2022-08-15 10:56:44:535 (FXCM (LIVE)) Fxcm.Adapter.onSessionStatusChanged0: status='Connected' connectionStatus='Connecting'
2022-08-15 10:56:44:620 (FXCM (LIVE)) Fxcm.Adapter.onSessionStatusChanged1: CONNECTION_NAME='GBREAL' EXT_PRICE_TERMINAL='PREAL4_PRICES'
2022-08-15 10:56:45:109 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts
2022-08-15 10:56:45:110 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts.Auth0
2022-08-15 10:56:45:387 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts.Auth2: ex='The remote server returned an error: (520).'

[pmn100]

Same here, connection stays yellow.

I found that by swapping my live account NT license key for a @sim NT key I was able to connect to my FXCM account no problem. Have sent a support request.

[Cardn]

@NinjaTrader: I've already lost one day of trading, so please solve the problem.

[dshalom9]

Hello, problem is still here. More - restarting Ninja or reloading historical data lead to loss of everything, that Ninja was able to get from the moment of the last start. Do you have any info for us? Many thanks.

[Cardn]

Is there anyone who cares?

[Cardn]

My God, what a service....

[pmn100]

I had a reply to my support email saying the issue has been resolved and to reboot modem, router and PC. I use a VPS so can't do those things anyway but can anyone confirm this is fixed by doing those things? Currently trading through Interactive Brokers whilst FXCM isn't available so can't test myself yet.

[pjsmith]

I had a reply to my support email saying the issue has been resolved and to reboot modem, router and PC. I use a VPS so can't do those things anyway but can anyone confirm this is fixed by doing those things? Currently trading through Interactive Brokers whilst FXCM isn't available so can't test myself yet.

I would not bother. Still the same issues here and elsewhere as far as I can see.

Can confirm still the same error. It's not a problem reaching the servers. The servers are not responding correctly.

2022-08-15 16:15:19:391 (FXCM (LIVE)) Fxcm.Adapter.onSessionStatusChanged0: status='Connected' connectionStatus='Connecting'
2022-08-15 16:15:19:502 (FXCM (LIVE)) Fxcm.Adapter.onSessionStatusChanged1: CONNECTION_NAME='GBREAL' EXT_PRICE_TERMINAL='PREAL4_PRICES'
2022-08-15 16:15:19:775 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts
2022-08-15 16:15:19:775 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts.Auth0
2022-08-15 16:15:20:057 Starting server message polling timer with interval 3600 seconds...
2022-08-15 16:15:20:151 (FXCM (LIVE)) Fxcm.Adapter.OnGetAccounts.Auth2: ex='The remote server returned an error: (520).'
2022-08-15 16:15:20:161 (FXCM (LIVE)) Fxcm.Adapter.GetAccounts6: ex.Message='Index (zero based) must be greater than or equal to zero and less than the size of the argument list.'

[Cardn]

Restart does not work. Still no connection... and no NT admin here who can give us an answer to this issue....

[juacai]

I have the same problem. Yellow connection status to FXCM. Already rebooted everything. Still no connection.

[pjsmith]

Hey, Ninjatrader management - I don't care so much that there is a server fault/issue, but the defeating silence is a problem. There's obviously something going on. The least you could do is put out a general service announcement in the forums or Twitter etc. to let people know you are at least looking into the issues. That's quite reasonable and good for you (and us!)

[Cardn]

To complete this, as of this morning it is working again. As written in the post before, it would be nice to get some feedback on such a problem. It would be enough to hear that they are working on it. But thanks for solving the problem.

[rt3d02]

Hey, Ninjatrader management - this incident has still not been fully resolved as of this morning the connectivity has only been resolved for NT8, However NT7 cannot establish connectivity here is a screen shot of NT7 Login error