Historical data servers down ?

[rfsteam]

Sin conexión, a la espera.

[tradgrad]

Here's a question... Why do I have to connect to NT historical data servers at all if I'm using a completely different data provider?

[JimM88]

I did not notice until i changed a time on a chart then things went south but as long as i know it's not my platform i'll wait things happen / the jigsaw dom i had hooked to my chart did not reload historical/ my mistake was closing and reopening . now no charts getting late anyway good luck hope it gets fixed SH

[lcrkar]

Ninjatrader is steadily getting worse and worse. They never add user requested features, that other platforms have had for years. Constant bugs in the platform. Charts that take forever to calculate, and have to re calculate every time you change anything, even something simple like a color of an indicator line. My life time license has been keeping me here, but this is getting out of hand. Quantower and MotiveWave free trials here I come. It is time to move on.

[bltdavid]

Here's a question... Why do I have to connect to NT historical data servers at all if I'm using a completely different data provider?

Because, technically, CQG, Continuum, and Rithmic are real-time data feeds only,
and even though it appears these data providers are providing historical data,
the historical data is actually coming from NT's own historical data servers.

Now, why is that?
Because these market data providers have an agreement with NT whereby
NinjaTrader maintains and provides all historical data on their behalf.

You can tell if your specific data provider is deferring to NT's historical data
servers by the "Using HDS" messages in your log file.

[QuantKey_Bruce]

I'm sure they are busy right now fixing it. These things happen. Thankfully, it is not often.

[BottomShark77]

Still no fix. :-(

[jpzahody]

Just posting to check time zone of forum

[TraderYoda]

Because, technically, CQG, Continuum, and Rithmic are real-time data feeds only,
and even though it appears these data providers are providing historical data,
the historical data is actually coming from NT's own historical data servers.

Now, why is that?
Because these market data providers have an agreement with NT whereby
NinjaTrader maintains and provides all historical data on their behalf.

You can tell if your specific data provider is deferring to NT's historical data
servers by the "Using HDS" messages in your log file.

@bltdavid

Thank you for explaining this! I've been curious about how this works for a long time. Why would data providers outsource storage and maintenance of their historical data? I'm assuming it's more cost effective in terms of infrastructure, resources, staff etc?

[NinjaTrader_RyanS]

Hello,

This issue should now be resolved. Please restart your platform to restore connection to the historical data servers.

Please note there may be missing data for the downtime, which will will attempt to backfill as soon as possible.

[marcus2300]

I suddenly have a 2 hours gap in data too. Data was there, but is now disappeared.

Did restart, but the gap is still there. Download historical data not working?

[raguilar76]

What is the point of having a " Service Status" page (https://account.ninjatrader.com/service-status) if it doesn't tell you there's a service issue? "Services status page says there's nothing wrong, so the problems I'm having must be on my end, right?"

I just pulled all my hair out troubleshooting, updating and removing chart indicators for 3 hours trying to figure out what I did wrong and the whole time it had nothing to do with me. Now I'm stuck with the latest NT update that I was avoiding like the plague because it doesn't know how to save a login password. Awesome.

[agassi]

Data servers were down and it is supposed to have been resolved. But I am still not able to get charts

[bltdavid]

@bltdavid

Thank you for explaining this! I've been curious about how this works for a long time. Why would data providers outsource storage and maintenance of their historical data? I'm assuming it's more cost effective in terms of infrastructure, resources, staff etc?

I assume there are legacy business reasons why NinjaTrader did this,
but I don't know what those are exactly ...

[bltdavid]

What is the point of having a " Service Status" page (https://account.ninjatrader.com/service-status) if it doesn't tell you there's a service issue? "Services status page says there's nothing wrong, so the problems I'm having must be on my end, right?"

I just pulled all my hair out troubleshooting, updating and removing chart indicators for 3 hours trying to figure out what I did wrong and the whole time it had nothing to do with me. Now I'm stuck with the latest NT update that I was avoiding like the plague because it doesn't know how to save a login password. Awesome.

Are you sure?
I don't think you're stuck.

What was your prior version?
You should be able to uninstall the latest version
and re-install the prior version.

If you need help with an 'msi' installer file, let me
know, otherwise downgrading to 8.0.28.0 should
work just fine.

You can download 8.0.28.0 from NT's client portal
page, if you need anything before this, I have quite
a few previous versions saved.

[EDIT: Did you make a backup before upgrading?]