Incorrect data New NT 8 version

[RichardAlcaldefrv18]

Hello good afternoon, I switched to the latest version of ninjatrader 8 and when I open a chart and give reload, I see that the values or numbers in Footprint or Order flow change, I closed and reopened the NT 8 and the numbers do not match, imbalances, absorptions, marks them elsewhere and with erroneous data, the delta does not match when the platform is restarted, that when it is in real time. Can you help me to solve this problem since I come from NT 7 which was left forgotten along with their customers who had everything mounted, strategies and indicators.
Thanks in advance for the answer

Traducido con DeepL https://www.deepl.com/app/?utm_sourc...re-translation

[Hong Nguyen]

This problem has appeared since more than 1 month ago and many customers have complained to the support team. but all we get is zero, they say send them something log file, but all is useless. they don't seem to understand the problem! the problem lies with the platform or the feed from them. I sent them a video about the problem I wanted to talk about but they couldn't do anything about it. very disappointing. There have been more than 4 topics talking about this issue but they seem to take it too lightly? i am really shocked, wrong bid-ask price, wrong delta, wrong volume, all data is wrong! Some support guy explained that simulation data is not real data and is only for strategy experiment? WTF? experience on 100% false data and make a profit?
link video: https://vimeo.com/810524723/4992579aaf
link topics:

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1241659-new-ninjatrader-8-1-1-1-live-data-is-corrupt

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1241803-cumulative-delta-not-plotting-accurately

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1241004-wrong-bid-ask-in-simulation-mode

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1234823-ninjatrader-demo-versi%C3%B3n-shows-wrong-bid-and-ask-in-real-time

[NinjaTrader_Dennis]

Hello RichardAlcaldefrv18

Thank you for your post.

We are currently investigating this item.

Thank you for your patience while we look into this matter.

[NinjaTrader_Dennis]

Hello,

Thank you for your patience while our development team continues to investigate this issue with the highest priority.

We understand the frustration that this can cause and, in the meantime, please see the following temporary workaround that can be used to correct the issue you are currently experiencing.

To do this, please connect NinjaTrader v 8.1 to your account using NinjaTrader Continuum. Below is a link to a Help Article that will assist you in recovering your NinjaTrader Continuum Credentials that can be used to connect to your live account.

• https://support.ninjatrader.com/s/ar...language=en_US

Once you have recovered these credentials and reset your password, please use the Help Article below to configure your account connection using NinjaTrader Continuum.

• https://support.ninjatrader.com/s/ar...language=en_US

As soon as we have the permanent fix identified we will be sure to let you know. Thank you again for your patience.