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wrong bid-ask in simulation mode

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    wrong bid-ask in simulation mode

    hi I am using ninja trader 8.1.
    I realized the problem was that the bid - ask price was displayed wrong. when I right click on the chart and reload the historical data, the bid - ask history doesn't matter. Error problem occurs when real time.
    I have seen this topic on the forum, but no one seems to notice. this is really a very serious problem because errors in the bid-ask price will seriously affect trading performance.
    Please all traders speak up to ninja trader technical team to resolve this issue.
    PS: i use old version of ninja trader 8 (specifically 8.0), datasource from rithmic and everything is normal. Bid-ask prices are correct.​

    #2
    Hello Hong Nguyen,

    Thank you for your post.

    ​Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default. Also please mention this forum post in the body of the email.

    Lastly if possible, can you send a screenshot of what you are seeing?
    • To send a screenshot with Windows 10 or newer I would recommend using the Windows Snipping Tool.
    • Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save it as a jpeg file and send the file as an attachment within the email log side of your log and trace files.


    Spencer F.NinjaTrader Customer Service

    Comment


      #3
      Please watch this video!
      link: https://vimeo.com/810524723/4992579aaf
      the author used real data from Ninja trader 8 himself (fee 12 usd per month) and still facing the problem of displaying wrong bid-ask price. Meanwhile, with rithmic data from earn2trade, he has absolutely no problem.​

      Comment


        #4
        Hello Hong Nguyen,

        Thank you for your post.

        ​Please send me your log and trace files so that I may look into what occurred.

        You can do this by going to the Control Center-> Help-> Email Support

        Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default. Also please mention this forum post in the body of the email.​
        Spencer F.NinjaTrader Customer Service

        Comment


          #5
          Hi everyone, I have the same problem. I wrote a corresponding message in this forum link https://forum.ninjatrader.com/forum/...k-in-real-time

          Comment


            #6
            Hello Taras,

            Thank you for your post.

            Our development team is aware of the issue and currently investigating it with the highest priority. As soon as we have the fix identified, we will let you know.
            Spencer F.NinjaTrader Customer Service

            Comment


              #7
              Hello,

              Thank you for your patience while our development team continues to investigate this issue with the highest priority.

              We understand the frustration that this can cause and, in the meantime, please see the following temporary workaround that can be used to correct the issue you are currently experiencing.

              To do this, please connect NinjaTrader v 8.1 to your account using NinjaTrader Continuum. Below is a link to a Help Article that will assist you in recovering your NinjaTrader Continuum Credentials that can be used to connect to your live account.
              Once you have recovered these credentials and reset your password, please use the Help Article below to configure your account connection using NinjaTrader Continuum.
              As soon as we have the permanent fix identified we will be sure to let you know. Thank you again for your patience.​
              Dennis E.NinjaTrader Customer Service

              Comment

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