Today my Kinetick data feed is lagging 3-5 minutes behind. Tried restarting Ninja a few times, nothing helps.
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Kinetick data lagging
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Kinetick data lagging
I emailed Kinetick support but haven't heard back yet.
Today my Kinetick data feed is lagging 3-5 minutes behind. Tried restarting Ninja a few times, nothing helps.
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Hello brownsfan019,
Thank you for your inquiry.
How exactly are you determining that it's 'lagging'?
So we can verify that it is not a third party add-on causing NinjaTrader to not work as expected, could you please start the platform in Safe Mode?
Safe Mode will prevent NinjaTrader from:- Loading workspaces.
- Connecting on start-up.
- Loading custom assemblies.
- Getting instrument updates from the server.
- Exit NinjaTrader.
- Hold the CONTROL key and double click the NinjaTrader icon.
- Keep the CONTROL key held down until you see the Control Center.
- You can verify you are in safe mode by going to Help -> About.
- Reconnect to your data provider from the 'Connections' menu
- Please open a new chart with no custom bar types/indicators/templates and test for issues.
I look forward to your response.Zachary S.NinjaTrader Customer Service
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It's lagging b/c it's not the current time. I am literally looking at bars that are not current.
I'll try safe mode.
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Hello brownsfan019,
Thank you for your reply.
Bear in mind that NinjaTrader time stamps bars with the END of the bar, so your bars may reflect a time that has not yet happened. However, if it seems that this is not what you are observing, try safe mode. Safe Mode will temporarily disable your third party add-ons and open the platform without your saved workspace. It sounds like a rendering delay may be occurring. Let me know the result after running the chart in Safe Mode for a while. It may also help to open a chart and SuperDOM side-by-side to compare the pricing on each, as the SuperDOM will always have the most current tick in pricing and will reflect the accurate current price.
I look forward to your response.
Zachary S.NinjaTrader Customer Service
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