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Kinetick data lagging

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    Kinetick data lagging

    I emailed Kinetick support but haven't heard back yet.

    Today my Kinetick data feed is lagging 3-5 minutes behind. Tried restarting Ninja a few times, nothing helps.


    #2
    Hello brownsfan019,

    Thank you for your inquiry.

    How exactly are you determining that it's 'lagging'?

    So we can verify that it is not a third party add-on causing NinjaTrader to not work as expected, could you please start the platform in Safe Mode?

    Safe Mode will prevent NinjaTrader from:
    • Loading workspaces.
    • Connecting on start-up.
    • Loading custom assemblies.
    • Getting instrument updates from the server.
    To enable safe mode, please use the following steps:
    • Exit NinjaTrader.
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.
    Once you have opened the platform in safe mode:
    • Reconnect to your data provider from the 'Connections' menu
    • Please open a new chart with no custom bar types/indicators/templates and test for issues.
    ​Does the 'lag' persist in Safe Mode?

    I look forward to your response.
    Zachary S.NinjaTrader Customer Service

    Comment


      #3
      It's lagging b/c it's not the current time. I am literally looking at bars that are not current.

      I'll try safe mode.

      Comment


        #4
        Hello brownsfan019,

        Thank you for your reply.

        Bear in mind that NinjaTrader time stamps bars with the END of the bar, so your bars may reflect a time that has not yet happened. However, if it seems that this is not what you are observing, try safe mode. Safe Mode will temporarily disable your third party add-ons and open the platform without your saved workspace. It sounds like a rendering delay may be occurring. Let me know the result after running the chart in Safe Mode for a while. It may also help to open a chart and SuperDOM side-by-side to compare the pricing on each, as the SuperDOM will always have the most current tick in pricing and will reflect the accurate current price.

        I look forward to your response.
        Zachary S.NinjaTrader Customer Service

        Comment

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