Error when plotting bid ask and Delta

[NinjaTrader_Jesse]

Hello RichardAlcaldefrv18,

We cannot provide calls to go over NinjaScript concerns. We also cannot diagnose problems with third party items because we don't know how those are coded. If you see a problem with a third party item you need to work with the vendor of that item because they have the code and knowledge of that item. Our support can only help with included items that are installed with the platform.

If the developer of that item finds a problem they can either solve it by changing the code to work right or if they do not know how they can write into our support for help with a specific code example of a problem. This forum is not for reporting third party issues, this is for development questions. Please post any questions you have about third party items directly to the vendor of those items.

[ronyggg83]

Hello ronyggg83,

Your previous steps said any third party item.

If you see a problem with something that was made by NinjaTrader you need to be specific and include the details of what item was used and what settings are being used. If you mean any third party orderflow item you need to reach out to the developer of that item for assistance. We can't address problems in third party items on this forum.

I am a developer of indicators for ninjatrader 8, I have done printing tests of bid/ask in the ninjascript OutPut and it is a ninjatrader error, my indicators work correctly in the LifeTime version of ninjatrader and they do not work the same in the DEM version of ninjatrader.

The same goes for other orderflow tools and also goes for ninjatrader's T&S.

[NinjaTrader_Jesse]

Hello ronyggg83,

If you are a developer and see a problem then please make a post and share a small sample of the problem. Please do not reply to this post with that sample as this post is about mzpack and the original posters question. Make a new post and include the specific details to see the problem with the sample code that you provide. We cannot help with third party items, if you are developer you are free to make posts of your own that include a sample of a problem along with the steps to see that problem.

[RichardAlcaldefrv18]

Hello RichardAlcaldefrv18,

We cannot provide calls to go over NinjaScript concerns. We also cannot diagnose problems with third party items because we don't know how those are coded. If you see a problem with a third party item you need to work with the vendor of that item because they have the code and knowledge of that item. Our support can only help with included items that are installed with the platform.

If the developer of that item finds a problem they can either solve it by changing the code to work right or if they do not know how they can write into our support for help with a specific code example of a problem. This forum is not for reporting third party issues, this is for development questions. Please post any questions you have about third party items directly to the vendor of those items.

espańol....

Pero el problema no es de terceros jesse, ya lo hemos analizado, es de la plataforma ninjatrader 8 en su versión demo que está graficando mal el bid ask y Delta, los valores no coinciden cuando se reinicia la plataforma, ya hemos hablado con mzpack y dicen que el problema no es de ellos y que nunca han tenido un fallo asi, mientras que ninjatrader 8 hace unos meses tuvo exactamente el mismo falló que está teniendo estos días y anteriormente ustedes lo solucionaron, incluso mandaron ticket que está todo bien y efectivamente todo quedó bien, mas o menos desde febrero hasta hace unos dias que volvió el mismo error, vuelvo y te repito que ustedes arreglaron, eso quiere decir que es error de ninjatrader 8

Ingles......

But the problem is not of third parties jesse, we have already analyzed it, it is of the ninjatrader 8 platform in its demo version that is plotting wrong the bid ask and Delta, the values do not match when the platform is restarted, we have already spoken with mzpack and they say that the problem is not theirs and that they have never had a failure like this, while ninjatrader 8 a few months ago had exactly the same failure that is having these days and previously you solved it, even sent ticket that everything is fine and indeed everything was fine, more or less since February until a few days ago that returned the same error, I repeat that you fixed, that means that it is ninjatrader 8 error.

[NinjaTrader_Jesse]

Hello RichardAlcaldefrv18,

As mentioned your original post is using MZPACk, that is not something we can help with. If you see a problem with an included item that is installed by default we can help with that. For MZPack you need to reach out to that vendor to report a problem so that they can address it.

This is a development question forum so if you are not the developer of the item we likely won't be able to assist with the question on why its not working correctly.

If MZPack feels its a NinjaTrader problem they need to tell us what is happening and what part of their code is being affected so we can do something about it. We have zero details on how their item is coded to be able to answer why it works differently in those use cases. MZPack needs to test the situation to see what part of the code is affected and then report that to NinjaTrader if its something unexpected.

[RichardAlcaldefrv18]

Hello ronyggg83,

If you are a developer and see a problem then please make a post and share a small sample of the problem. Please do not reply to this post with that sample as this post is about mzpack and the original posters question. Make a new post and include the specific details to see the problem with the sample code that you provide. We cannot help with third party items, if you are developer you are free to make posts of your own that include a sample of a problem along with the steps to see that problem.

No es solo mzpack, también indicadores gratis de Order flow, pipflow, entre otros.

[ronyggg83]

Hello ronyggg83,

If you are a developer and see a problem then please make a post and share a small sample of the problem. Please do not reply to this post with that sample as this post is about mzpack and the original posters question. Make a new post and include the specific details to see the problem with the sample code that you provide. We cannot help with third party items, if you are developer you are free to make posts of your own that include a sample of a problem along with the steps to see that problem.

I already did it and they haven't given me an answer, I also wrote an email to the support department and they haven't answered me for several days, I thought you could help me, I thought that was your job...

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1234823-ninjatrader-demo-versi%C3%B3n-shows-wrong-bid-and-ask-in-real-time/page5

[RichardAlcaldefrv18]

Hello RichardAlcaldefrv18,

As mentioned your original post is using MZPACk, that is not something we can help with. If you see a problem with an included item that is installed by default we can help with that. For MZPack you need to reach out to that vendor to report a problem so that they can address it.

This is a development question forum so if you are not the developer of the item we likely won't be able to assist with the question on why its not working correctly.

If MZPack feels its a NinjaTrader problem they need to tell us what is happening and what part of their code is being affected so we can do something about it. We have zero details on how their item is coded to be able to answer why it works differently in those use cases. MZPack needs to test the situation to see what part of the code is affected and then report that to NinjaTrader if its something unexpected.

Dale gracias, ojalá mzpack se comunique con ustedes lo mas rápido posible.

[RichardAlcaldefrv18]

Hello RichardAlcaldefrv18,

As mentioned your original post is using MZPACk, that is not something we can help with. If you see a problem with an included item that is installed by default we can help with that. For MZPack you need to reach out to that vendor to report a problem so that they can address it.

This is a development question forum so if you are not the developer of the item we likely won't be able to assist with the question on why its not working correctly.

If MZPack feels its a NinjaTrader problem they need to tell us what is happening and what part of their code is being affected so we can do something about it. We have zero details on how their item is coded to be able to answer why it works differently in those use cases. MZPack needs to test the situation to see what part of the code is affected and then report that to NinjaTrader if its something unexpected.

Lo raro es que a los usuarios que tienen lifetime y el mismo mzpack que yo tengo no tienen el mismo problema, entonces ese me confirma que el problema no es de mzpack, yo tengo cuenta de fondeo que es como una demo

[NinjaTrader_Jesse]

Hello RichardAlcaldefrv18,

Again I have no information about how that item works so I generally cannot answer questions on why its different. Only MZPack can answer those type of questions based on what the script is doing. This forum is for development questions about programming, if you are not the developer we won't be able to answer why that's working in that way.

[NinjaTrader_Jesse]

Hello ronyggg83,

The post you linked to is not a development question so that wouldn't be something I can specifically help with. I do see that the support team has actively been answering the questions in that thread. I work with the NinjaScript team and can help with programming questions. You mentioned you are a developer and your item is affected. Please make a new post in the development forum that shows what specific problem your code is having.

[ronyggg83]

Hello ronyggg83,

The post you linked to is not a development question so that wouldn't be something I can specifically help with. I do see that the support team has actively been answering the questions in that thread. I work with the NinjaScript team and can help with programming questions. You mentioned you are a developer and your item is affected. Please make a new post in the development forum that shows what specific problem your code is having.

Mi codigo no tiene ningun problema.

[RichardAlcaldefrv18]

Hello ronyggg83,

The post you linked to is not a development question so that wouldn't be something I can specifically help with. I do see that the support team has actively been answering the questions in that thread. I work with the NinjaScript team and can help with programming questions. You mentioned you are a developer and your item is affected. Please make a new post in the development forum that shows what specific problem your code is having.

cuenta real y demo, no es mzpack es otra herramienta de order flow de un tercero, problema de mzpack no creo, ya vemos que es de ninjatrader 8