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Can't connect to ninja continuum

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    Can't connect to ninja continuum

    i am prevented from connecting to ninja continuum with a message ''Login failed. invalid user or password''. my new multi-broker license key has been updated. i don't remember
    ever having to enter a user name or password.

    the new license key provided to me is unchanged from the old key?

    please advise.
    Last edited by joemiller; 07-15-2016, 12:50 AM.

    #2
    Hello joemiller,

    Can you please send me all your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, Can't connect to ninja continuum' in the subject field and enable 'Log and trace files'.
    JasonNinjaTrader Customer Service

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      #3
      WOW1111111
      that was fast.
      files sent per your instructions. thanks

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