Can't connect to ninja continuum

[joemiller]

i am prevented from connecting to ninja continuum with a message ''Login failed. invalid user or password''. my new multi-broker license key has been updated. i don't remember
ever having to enter a user name or password.

the new license key provided to me is unchanged from the old key?

please advise.

[NinjaTrader_Jason]

Hello joemiller,

Can you please send me all your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, Can't connect to ninja continuum' in the subject field and enable 'Log and trace files'.

[joemiller]

WOW1111111
that was fast.
files sent per your instructions. thanks