Can't connect to ninja continuum

joemiller

Senior Member

Join Date: Mar 2013

Posts: 1171
#1

Can't connect to ninja continuum

07-15-2016, 12:47 AM

i am prevented from connecting to ninja continuum with a message ''Login failed. invalid user or password''. my new multi-broker license key has been updated. i don't remember
ever having to enter a user name or password.

the new license key provided to me is unchanged from the old key?

please advise.

Last edited by joemiller; 07-15-2016, 12:50 AM.
Tags: None
NinjaTrader_Jason

NinjaTrader Customer Service

Join Date: Aug 2007

Posts: 18237
#2

07-15-2016, 12:51 AM

Hello joemiller,

Can you please send me all your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, Can't connect to ninja continuum' in the subject field and enable 'Log and trace files'.

JasonNinjaTrader Customer Service
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joemiller

Senior Member

Join Date: Mar 2013

Posts: 1171
#3

07-15-2016, 01:02 AM

WOW1111111
that was fast.
files sent per your instructions. thanks
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