unable to connect to zen-fire

[NinjaTrader_Ray]

Hello Guys, I just want to vent. I been doing this since 2pm cst Dec 29

After doing this new update NT 18. I can not connect with NT.
Error: "Login Failed. No account found." or "Connecting" I spoke with my Broker Mirus and they checked Everything on their end and they referred me to put in a trouble ticket with ninja trader which I have done. I sent the trace & log files.

I deleted everything in the workspace folder. I reset the DB.
I uninstalled and reinstalled 10 times. I reset the Account connection 10
times. I reset my modem several times. I made sure no firewalls are enabled. I read every suggestion on this forum I could find to make this work.

After spending 5 hours to make this work. I was able to get connected with the Ninja trader
I had to Go back and create my charts, setup my strategies, templates. During this time I lost connection again for about another hour. Now I got connection again. So I started with sim mode to see if everything was going to work. It was working for about 2hrs before I saw that it was placing trades using my real account number and sim mode at the same time. So I got on the phone and called my broker Mirus again and they could not find any trades on my account. Good news I guess I did not loose any money. Bad news I have a system I can't trust or use. While waiting on the phone for over 15mins, The NT lost connection to server again. So I see this ghost trade I cant close and it come up with a new error rms margin error.

Then the guy drop a bomb on me. "I can't find your account" This is a new system which he admitted they are using. Okay, so I have a ghost trading system with NinjaTrader, No data connection to server and let me piss you off more No broker account to trade on. So i sent the guy at Mirus screen shots of the Log, Executions, postions, and orders.

So who is to blame, Ninja Trader the Platform, or Zen-fire data provider or Mirus the broker?

Venting is understandable.

Let me be direct. The account issue is in the control of your broker, not NinjaTrader. They are the overseers of their back end system which manages user accounts. With respect to placing orders to multiple accounts at the same time, that would be an item for my team to investigate. Please send an email to [email protected] attention Matthew, reference this post and he will provide you further instructions.