unable to connect to zen-fire

[NinjaTrader_Ray]

Hello Guys, I just want to vent. I been doing this since 2pm cst Dec 29

After doing this new update NT 18. I can not connect with NT.
Error: "Login Failed. No account found." or "Connecting" I spoke with my Broker Mirus and they checked Everything on their end and they referred me to put in a trouble ticket with ninja trader which I have done. I sent the trace & log files.

I deleted everything in the workspace folder. I reset the DB.
I uninstalled and reinstalled 10 times. I reset the Account connection 10
times. I reset my modem several times. I made sure no firewalls are enabled. I read every suggestion on this forum I could find to make this work.

After spending 5 hours to make this work. I was able to get connected with the Ninja trader
I had to Go back and create my charts, setup my strategies, templates. During this time I lost connection again for about another hour. Now I got connection again. So I started with sim mode to see if everything was going to work. It was working for about 2hrs before I saw that it was placing trades using my real account number and sim mode at the same time. So I got on the phone and called my broker Mirus again and they could not find any trades on my account. Good news I guess I did not loose any money. Bad news I have a system I can't trust or use. While waiting on the phone for over 15mins, The NT lost connection to server again. So I see this ghost trade I cant close and it come up with a new error rms margin error.

Then the guy drop a bomb on me. "I can't find your account" This is a new system which he admitted they are using. Okay, so I have a ghost trading system with NinjaTrader, No data connection to server and let me piss you off more No broker account to trade on. So i sent the guy at Mirus screen shots of the Log, Executions, postions, and orders.

So who is to blame, Ninja Trader the Platform, or Zen-fire data provider or Mirus the broker?

Venting is understandable.

Let me be direct. The account issue is in the control of your broker, not NinjaTrader. They are the overseers of their back end system which manages user accounts. With respect to placing orders to multiple accounts at the same time, that would be an item for my team to investigate. Please send an email to [email protected] attention Matthew, reference this post and he will provide you further instructions.

[uralucky1]

Hello Guys, I just want to vent. I been doing this since 2pm cst Dec 29

After doing this new update NT 18. I can not connect with NT.
Error: "Login Failed. No account found." or "Connecting" I spoke with my Broker Mirus and they checked Everything on their end and they referred me to put in a trouble ticket with ninja trader which I have done. I sent the trace & log files.

I deleted everything in the workspace folder. I reset the DB.
I uninstalled and reinstalled 10 times. I reset the Account connection 10
times. I reset my modem several times. I made sure no firewalls are enabled. I read every suggestion on this forum I could find to make this work.

After spending 5 hours to make this work. I was able to get connected with the Ninja trader
I had to Go back and create my charts, setup my strategies, templates. During this time I lost connection again for about another hour. Now I got connection again. So I started with sim mode to see if everything was going to work. It was working for about 2hrs before I saw that it was placing trades using my real account number and sim mode at the same time. So I got on the phone and called my broker Mirus again and they could not find any trades on my account. Good news I guess I did not loose any money. Bad news I have a system I can't trust or use. While waiting on the phone for over 15mins, The NT lost connection to server again. So I see this ghost trade I cant close and it come up with a new error rms margin error.

Then the guy drop a bomb on me. "I can't find your account" This is a new system which he admitted they are using. Okay, so I have a ghost trading system with NinjaTrader, No data connection to server and let me piss you off more No broker account to trade on. So i sent the guy at Mirus screen shots of the Log, Executions, postions, and orders.

So who is to blame, Ninja Trader the Platform, or Zen-fire data provider or Mirus the broker?

[NinjaTrader_Ray]

Hi All,

I have just posted an update thread.

http://www.ninjatrader.com/support/forum/showthread.php?t=62830

Raymond Deux
CEO

[jmflukeiii]

LOL - now my login credentials don't work for either MIrus webtrader or for Ninja. What a f***ing fiasco.

EDIT: one account works, but the other says invalid credentials? How could that have possibly been changed...

[pt-emini]

Mirus Trader web-app

For anyone stuck in an open position or with working orders, here is the login page for Mirus Trader web-app...

https://www.mirusfutures.com/mirus_trader/login

[lonestar]

Horror

I took RL's advice and tried contacting my broker's emergency trade desk but simply couldnt get through.

I was monitoring my account and to my horror realised I had an open position out from nowhere. I closed it immediately at a loss.

I had my broker call me and was on hold for 15mins before getting the confirmation that my account is now flat.

This is horrendous - for a trade that i made money i was told it did not exist and my account took a loss for a trade that i never put it!

Whats next???

[Instamess]

sniper, you could register your displeasure at this thread I created:

http://www.ninjatrader.com/support/forum/showthread.php?p=356345

[sniper]

Zen-Fire lost connection

20 min ago I lost zen fire connection and never more connection again ....
Impossible to have a good trading.... NTv18 is horrible.

[jmflukeiii]

Yes I have now lost connection again. And am unable to connect to different accounts at this broker Who Shall Not Be Named. Fortunately, it lasted me through the morning session, but it appears, hopefully, that someone realized that having each client of this broker send their trace files to Ninja was not going to actually fix the problem.

[lonestar]

Thanks RL8093...you got a point, i better contact my broker NOW.

Cheers.

[NinjaTrader_Matthew]

After repeatedly being assured at this thread that we just need to restart NT and all is working fine, I decidedly to try it out real-time using my live account and put in a TF trade for 2 contracts.

Within 30 seconds, I was in the money for 7 ticks per contract and decided to close them out....and the joke is....

I got an error message that the trade did not exist!!!!!

Question now is, who do i claim the money from?

I've got screenshot of my trade...timestamped.
Which email do i send the screenshot to?

Thanks.

Please send us an email to support[at]ninjatrader[dot]com with Attn: Matthew in the subject line.

Thanks

[RL8093]

I got an error message that the trade did not exist!!!!!

Personally, I would try & contact your broker directly to confirm that the trade does not exist. Nothing ruins a day like finding an open trade that has gone the wrong way.

I've seen nothing to provide confidence that release 18 is remotely functional. In addition, brokers are also inundated with calls from irate customers so you may have difficulty getting through.

[lonestar]

And the joke is...

After repeatedly being assured at this thread that we just need to restart NT and all is working fine, I decidedly to try it out real-time using my live account and put in a TF trade for 2 contracts.

Within 30 seconds, I was in the money for 7 ticks per contract and decided to close them out....and the joke is....

I got an error message that the trade did not exist!!!!!

Question now is, who do i claim the money from?

I've got screenshot of my trade...timestamped.
Which email do i send the screenshot to?

Thanks.

[kantkant2]

wrong data

also the wrong data on DAX remains......

[RL8093]

For users seeing gaps in historical from around 3:00AM this morning, please restart NinjaTrader to reconnect to the data server. You should see this data available for the times reported missing earlier.

I did this but there is still a gap from 0712 thru 0737 (EST) where the price dropped from 100.26 to 99.73 (CL contract 02-14).

There is now data from 0300 on but I have no level of confidence that this data is accurate.....