unable to connect to zen-fire

[debbieg100]

Unable to maintain connection

It looks like this is a widespread issue with zen-fire but I cannot maintain connectivity. I was able to connect after 6:00 pm EST for about an hour... lost connectivity... reconnected for about 30 min and lost it again... cannot reconnect...

[NinjaTrader_PatrickH]

Hello Instamess,

Thank you for your post.

I get the same message despite the fact that it was working well just an hour ago (before it crashed)

This is seen when the password needs to be reset. At this time please contact your broker to reset the password. You will then need to recreate your account connection Zen-Fire using the instructions below:

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

The following link will take you to a page that details the steps required for creating a connection to your Zen-Fire based brokerage: http://www.ninjatrader.com/Connectio...tion-Guide.php

Please let me know if you have any questions.

[Hammerhorn]

Ninjatrader will not even load on my server. It is in task manager, but never loads. Was running on secondary log in (primary log in would not work despite deleting it, was getting "no accounts found"). Two strategies made a single contract trade each, but instead made repeated trades until I hit account was emptied. When I checked the account I could not even cancel the trades as it had lost its connection.

So, I tried reconnecting to no avail. Then I closed NT and restarted my server and now NT has been trying to load for 30 minutes. Takes a few minutes to load NT on my PC and never connects to each log in.

Called to cancel trades in a panic and was put on hold, luckily I logged into Mirus Trader as my trades never got canceled. What is interesting is that my primary login does not show any account information, it is blank.

Oh, this is all on v18, never had a problem before.

[NinjaTrader_PatrickH]

Hello bce111,

Thank you for your post.

In these cases we would ask you to contact your broker to manage the positions and orders.

Not for me they didn't. And now it seems everyone has gone home. I just wanted to trade in the morning especially. Oh, well.

If you are still unable to connect to Zen-Fire in NinjaTrader, please provide the error message received when attempting to connect.

[NinjaTrader_PatrickH]

Hello Scott,

Thank you for your post and welcome to the NinjaTrader support forum!

Someone from NT is going to call me in the morning to take a look at my setup but I'm also noticing that there's what looks like a memory leak with the connection. If you bring up the Task Manager and having it running before you startup NT, you will see it run up in memory past 2GB of usage, reset and then just sit there. This is if your connection document is set to connect automatically at startup. I don't get this same reaction if I try and connect manually but right now at least, I cannot connect to the service, no rejection, it just sits there not connecting for more than 10 minutes. I took a video of the memory "run up" if you'd like to see it on my system (1.4MB download). This is after upgrading to v18 and on Zenfire.

http://ge.tt/8w3pUNB1/v/0?c

No issues prior to v18.


Scott

This is seen when the auto connect process cannot connect and is stuck attempting to connect. Please open the Task Manager > select Processes and end the 'NinjaTrader.exe' process.
Once complete, we can edit the configuration file so that it does not attempt the connect on start up process. Please send a note to support[at]ninjatrader[dot]com with 'ATTN: Patrick - 978222' in the subject line and a reference to this thread in the body of the e-mail: http://www.ninjatrader.com/support/f...147#post356147

Please attach your configuration file to the e-mail.

• You will find your configuration file in the following directory:
• (My) Documents\NinjaTrader 7\config.xml

I look forward to assisting you further.

[NinjaTrader_PatrickH]

Hello everyone,

Thank you for your patience.

This occurred when the technology was upgraded for Zen-Fire. If you are still experiencing issues with connecting or staying connected please send us your log and trace files for today so that I may look into what is occurring. You can do this by going to the Control Center-> Help-> Mail to Support.

Please place 'ATTN: 978222' in the subject line and a reference to this thread in the body of the e-mail: http://www.ninjatrader.com/support/f...ad.php?t=62799

[Hammerhorn]

What about NT not starting up on my server? It is still just sitting there.

[ArkhamB]

Now Ninja isn't working again. Program loads, when I select connect to myconnection, it just shows "connecting zenfire" in status window.

Is there a place where we can check status on zenfire. I can't remember a sunday night where its been down?

Is there a way to rollback this update? Seems to be widespread problems.

Thanks for any help.

[Hammerhorn]

Working fine for me, now. Had to uninstall NT on my server. Repair would crash, never did start. Very upset as my strategies would have made money on GC, instead of basically breakeven in a panic flatten.

[laocoon]

Hello

I still can't connect to ZenFire after contacting Mirus on Friday with the same issue.
They told me it would be fixed within a couple of hours but now it is Monday and it still doesn't work.
When I try to connect to my account it says "Login Failed: Invalid Authentication"

Please advise (quickly).

Thanks

PS: I just sent you my log file with ATTN: 978222 in the subject line

[Instamess]

Hello Instamess,

Thank you for your post.

This is seen when the password needs to be reset. At this time please contact your broker to reset the password. You will then need to recreate your account connection Zen-Fire using the instructions below:

Thanks for your reply.

Fortunately, none of that was needed. Just left the PC for an hour and then retried and it worked.

This update is looking like a complete circus. Among the numerous problems:

1. The audacity to tell customers to close their open trades and upgrade the software by xxx .... or else! This is an impertinence and demonstrates lack of respect for customers. A month or two of prior notice wouldn't have hurt.

2. Numerous problems with inability to connect throwing up a "Invalid Authentication: Unable to connect". As has become typical the message gives no indication of where the problem may like. Like the annoyingly generic Permission Error 13 message that I've complained about before.

3. Wrong prices

4. ZenFire forcing customers to install a flawed update and then closing support so none of those customers can access help till support return to work at whatever ungodly time zone they live in (which is of no use to European customers).

5. Workspaces disappearing or showing other problems. In my case, all my charts have reverted to older contracts. So I have to go in an manually change hundreds of contract periods again on every one of my workspaces!

6. Apparent problems with passwords being reset.

7. On occasion when I do connect nothing happens on screen and no new prices are coming in.

8. Wrong prices - some prices are coming in at 10x their normal value!!

9. Some charts not working at all

10. Strategies that users have been using for years are suddenly now not working.

And today is just the first working day after our arms were held behind our back to install the update!

[laocoon]

This update is looking like a complete circus. Among the numerous problems:

1. The audacity to tell customers to close their open trades and upgrade the software by xxx .... or else! This is an impertinence and demonstrates lack of respect for customers. A month or two of prior notice wouldn't have hurt.

2. Numerous problems with inability to connect throwing up a "Invalid Authentication: Unable to connect". As has become typical the message gives no indication of where the problem may like. Like the annoyingly generic Permission Error 13 message that I've complained about before.

3. Wrong prices

4. ZenFire forcing customers to install a flawed update and then closing support so none of those customers can access help till support return to work at whatever ungodly time zone they live in (which is of no use to European customers).

5. Workspaces disappearing or showing other problems. In my case, all my charts have reverted to older contracts. So I have to go in an manually change hundreds of contract periods again on every one of my workspaces!

6. Apparent problems with passwords being reset.

7. On occasion when I do connect nothing happens on screen and no new prices are coming in.

8. Wrong prices - some prices are coming in at 10x their normal value!!

9. Some charts not working at all

10. Strategies that users have been using for years are suddenly now not working.

And today is just the first working day after our arms were held behind our back to install the update!

Excellent summary of the situation, my thoughts exactly.

[willehm]

In addition to the list by @Instamess, you can add:

- errors when trying to trade contracts that I trade every day (eg UB)

- no volume data feed for any contracts

- inaccurate hi/lo markers in DOM

- continuing connection losses (just lost it again at 6:12CT as I type this)

- data gaps overnight (2:20-2:45CT)


This is completely unacceptable and has disrupted my business.

[Instamess]

I'd like to confirm the "connection lost". It's happening to me too.

I've got just the ES charts open and at this time of the year and day it's quiet, quiet, quiet. It seems the moment there is the slightest action - say someone in outer Mongolia deciding to buy more than one contract at the same time - the system overloads and I get the red connection lost message.

[kantkant2]

new release message

A new message of release 18 appears when ninja start... is this an upgrade or is the same of friday??