unable to connect to zen-fire

[beowulfit]

I can connect, but I lose the connection every second.

[dmking]

Hello dmking,

If you have a recent backup to NinjaTrader, I would recommend trying that first. If that does not restore your charts then please send a note to support[at]ninjatrader[dot]com with a reference to this thread and we can investigate further.

Hi James,

I sent the requested info to you at Support.

No problems connecting.

No charts from the saved workspace. Tried deleting the *.sdf file and loading one of the backup files from last week... Nada on the charts.

D

[NinjaTrader_PatrickH]

Hello beowulfit,

Thank you for your post.

I can connect, but I lose the connection every second.

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please place 'ATTN: Patrick - 978372' in the subject line and reference this thread in the body of the e-mail: http://www.ninjatrader.com/support/f...115#post356115

I look forward to assisting you further.

[NinjaTrader_PatrickH]

Hello D,

Thank you for your response.

Hi James,

I sent the requested info to you at Support.

No problems connecting.

No charts from the saved workspace. Tried deleting the *.sdf file and loading one of the backup files from last week... Nada on the charts.

D

We have received your files and are investigating this matter further, I will be responding to you via e-mail concerning this thread and http://www.ninjatrader.com/support/f...ad.php?t=62796.

I look forward to assisting you further.

[ArkhamB]

I installed the update for Ninja and now I can't connect. It says "Login failed: invalid authentication"

Was working normally Friday.

Brian

[Instamess]

I installed the update for Ninja and now I can't connect. It says "Login failed: invalid authentication"

Was working normally Friday.

Brian

I get the same message despite the fact that it was working well just an hour ago (before it crashed)

[dmking]

I'm not sure if anyone is still there - 5:17 PM MTN - but the ability to restore my Workspace from a backup file - which I do religiously - just for times like these is exasperating to say the least.

My best guess is that somehow or another the Config File keeps hosing my Workspace file on startup - I'm hoping this is not a feature.

Why do I believe this?

1. When I restore from the backup, the Workspace File is 188K, and the charts still don't appear.
2. When I shut down and startup the Workspace File is 2K.!!!??? And still NO FU@#*NG CHARTS!!

I'm going to be royally pissed if I have to go in and manually recreate the Workspace, indicator settings and layouts from scratch.

I don't want to become an expert on reading Log, Trace and Config files. I want to trade...

NT MADE US SWITCH TO A NEW VERSION WHEN EVERYTHING WAS WORKING WELL BEFORE, AND NOW WE HAVE THIS.

If it weren't Sunday night, I'd be trotting over to the phone to have my broker set me up on the TT Pro platform.

D

[ArkhamB]

Mirus fixed the problem...thanks.

[bce111]

I'm having problems now connecting through Zen-Fire. I was connected earlier around 3 PM PST when the market opened. But now I can't connect. Plus I placed an order a couple of points above where TF 03-14 was trading to see if it showed up in MirusTrader. I want to make sure that order is not live. It told me I couldn't cancel it as described in the attachment included here. This was my email to Mirus support. BTW it seems as though this update in regard to Zen-Fire was not ready yet and perhaps it shouldn't have been forced on us to try until it was ready. Lots of people obviously are having problems. Here' are my emails to Mirus.
""Hi,
I was just checking out the MirusTrader software and what I'm wondering about is if it's possible to trade with NinjaTrader but have MirusTrader open in case there's some problem with NinjaTrader. A couple of weeks ago I lost $170 trading TF 03-14 when I was unable to cancel an order in NT. Here's a thread in the NT Support Forum discussing this. http://www.ninjatrader.com/support/f...684#post355684 I'm wondering if I could have both softwares open and active. When I just now placed a TF short a couple of points above the market in NinjaTrader, I received the message in MirusTrader, "Gateway Error: Timed Out Exception", and the order was marketed invalid. If I have an open order using NT will it show up in MirusTrader? Also do you have any thoughts on why I was unable to cancel my order in NT on 12-13? Thanks for your help."

Email 2
"Thanks for your response. But as I mentioned in my email it didn't work as explained. I just tried again and now I can't cancel my order . See attachment. Also this seems like a similar problem I had before as described in that thread I sent. I closed NT and now reopened it and am trying to connect to Zen-Fire but it's not connecting. Thanks."

[bce111]

I forgot the attachments. One is from MirusTrader. Still not able to connect. I rebooted my computer too but that didn't help. Thanks.

[bce111]

Mirus fixed the problem...thanks.

Not for me they didn't. And now it seems everyone has gone home. I just wanted to trade in the morning especially. Oh, well.

[outrigger999]

Someone from NT is going to call me in the morning to take a look at my setup but I'm also noticing that there's what looks like a memory leak with the connection. If you bring up the Task Manager and having it running before you startup NT, you will see it run up in memory past 2GB of usage, reset and then just sit there. This is if your connection document is set to connect automatically at startup. I don't get this same reaction if I try and connect manually but right now at least, I cannot connect to the service, no rejection, it just sits there not connecting for more than 10 minutes. I took a video of the memory "run up" if you'd like to see it on my system (1.4MB download). This is after upgrading to v18 and on Zenfire.

http://ge.tt/8w3pUNB1/v/0?c

No issues prior to v18.


Scott

[dmking]

Has anyone at Ninja thought about putting up a STATUS PAGE some where that informs the clients of what's going on with Zen-Fire, the other Connection Providers and NT itself? The lack of ongoing Status and information is UNACCEPTABLE and it's easy to provide and keep updated.

I feel for the support guys that are dealing with us and are scrambling to keep things together over there. This has been a really bad roll-out.

I signed up for e-Signal and Multi-Charts this PM so that I can have reliable data and platform for tomorrow and the rest of the week. I'll be back when things are stable in, what, a month?

I never resolved my technical issues, had to rebuild my Workspace yet AGAIN, wnd now it looks like I've lost the Zen Connection again. I'm guessing that it's them and not me, but I'll never know.

Out.

D

[willehm]

Adding another data point: I upgraded to v 18, was able to connect to Zen-Fire when the markets opened, but then lost the connection later in the evening and have not been able to reestablish.

My connections on two other platforms to other brokers work fine. This needs to be fixed ASAP, preferably before the European markets open in a few hours.

[Trader_55]

Adding another data point: I upgraded to v 18, was able to connect to Zen-Fire when the markets opened, but then lost the connection later in the evening and have not been able to reestablish.

My connections on two other platforms to other brokers work fine. This needs to be fixed ASAP, preferably before the European markets open in a few hours.

Ditto here... same issue. This is clearly due to the Zen-Fire switch-over from Rithmic to their own servers today, seems to be going like garbage. Can anyone at NT get an update on what is going on and post it for everybody? It's nice that they're experiencing issues, but we have no idea what is going on, whether there is an ETA for a fix, or what. Not urgent for me since I'm not trading today, but it would be helpful to get a status update on what the exact problem is.