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Ninjatrader application stopped working

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  • mmrwhite
    replied
    Hello Jason,

    Thank you for your quick support!

    I was looking to trace and log files to send it to you and discovered that they were each 3GB in size!

    When I deleted them (forcing to create new ones), NT7 successfully started - this issue looks solved now.

    Visibly something happend and NT7 created huge log/trace files and was unable to process it at open.

    Leo

    Leave a comment:


  • NinjaTrader_Jason
    replied
    Hello Leo,

    Sounds good, I will await your files.

    Leave a comment:


  • mmrwhite
    replied
    Dear Jason,

    It looks like I have the same issue - the NT7 is starting, but no window is shown.

    When I look to the taskmgr, I see that Ninja is consuming more in more RAM, until it occupy it all (8GB).

    I'll send you my trace and logs.

    Can you please take a look as it impacts heavily my analisys/trading process.

    Thank you,

    Leo

    Leave a comment:


  • NinjaTrader_Jason
    replied
    Hello eden1964,

    Can you please send me the log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach the files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason. Ninjatrader application stopped working' in the subject header.

    C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20141001 for today. (log.yyyymmdd for any other date)

    C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20141001 for today. (trace.yyyymmdd for any other date)

    Leave a comment:


  • eden1964
    replied
    Ninjatrader will not start up. All of them have the same error, Ninjatrader applicati

    Ninjatrader will not start up. All of them have the same error, Ninjatrader application has stopped working. The native

    Leave a comment:


  • cnecorp
    replied
    Thank You Ryan

    Will try both

    Leave a comment:


  • NinjaTrader_RyanL
    replied
    Hello cnecorp,


    Thank you for the follow up.


    Testing this further I was able to successfully resolve the situation by removing the Install.xml file from the NinjaTrader 7 log folder:
    • C:\Users\<UserName>\Documents\NinjaTrader 7\log

    Uninstall NinjaTrader from the Windows Control Panel > Add Remove Programs


    Then ensure that the NinjaTrader 7 folder was deleted from:
    • C:\Program Files (x86) or C:\Program Files



    Then reinstall the latest release of NinjaTrader.






    In regards to excluding a certain update on Windows update, you can review the Microsoft Technet post at the following link for more information:





    Please let me know if I can provide any further assistance.

    Leave a comment:


  • cnecorp
    replied
    Hi Guys

    Do you know of a way to exclude KB2836988 from updates.

    It keeps reinstalling itself on start up and I cannot see an way other that setting windows update to manual i.e. manually vett every update.

    Thanks

    Leave a comment:


  • NinjaTrader_RyanL
    replied
    Hello alchemist,


    Thank you for the follow up.


    I would not expect the log and trace files to be this large especially after just installing NinjaTrader.


    We can setup a remote support call to investigate further.

    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) A contact number that I can reach you at

    Leave a comment:


  • alchemist
    replied
    I cant sent email to u coz log and trace files are too big for gmail. Each is about 1.7GB

    Leave a comment:


  • NinjaTrader_RyanL
    replied
    Hello alchemist,


    Thank you for your forum post.


    If you are not running Windows 8 then the situation you are experiencing may be different.


    I would like to investigate the situation more closely.


    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Your latest log and trace file:
    You will find the log file in the Documents > NinjaTrader 7 > Log folder.
    • The log file will be named "log.YYYYMMDD.txt"


    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
    • The trace file will be named "trace.YYYYMMDD.txt"

    Leave a comment:


  • alchemist
    replied
    Hi,
    i have same issue. Last 2 days i cant start NT7 whatever i try. Only full uninstall and new installation works but till first exit from NT7. I am with Win 7 and i cant find that Win update u mentioned.

    Leave a comment:


  • cnecorp
    replied
    Thanks Ryan
    Its great to have professional support like Jason and you on our side.

    MicroSoft must be the biggest propagator of unintended viruses around. It was just pure luck that I was not in a live trade.

    It was indeed KB2836988, NT came right up straight after uninstalling it.

    Thanks again.

    Leave a comment:


  • NinjaTrader_RyanL
    replied
    Hello cnecorp,


    Thank you for the follow up.


    Do you know if Windows updates were recently installed on your Windows 8 PC?

    Specifically we would want to check to see if an update (KB2836988) was installed on your PC.
    To view your update history
    1. Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search (or, if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and then tapping or clicking Install optional updates.
    2. In the left pane, tap or click View update history.



    If you can locate this KB Update you can troubleshoot the situation by uninstalling this update and retesting to see if NinjaTrader is able to successfully launch.




    I look forward to assisting you further.

    Leave a comment:


  • cnecorp
    replied
    Hi Jason
    No there were no new log or trace files created. Only thing that happened was a Windows 8 patch.
    I don't have a restore point that I know of.

    Badly need help on this one.

    Will try the repair, have to go to work shortly, will post the results soon.

    Last edited by cnecorp; 05-20-2013, 08:19 AM.

    Leave a comment:

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