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Ninjatrader application stopped working

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    Ninjatrader application stopped working

    Hi

    I cannot load NInjaTrader. It was working fine at close of market Friday, Tried loading it today and got the 'application stopped working message.

    • Tried the instructions to reinstall, did not work
    • Looked for Log and trace file, none created
    • cleared workspace (moved files out of the directory), did not work

    Please help

    #2
    Hello cnecorp,

    Did you uninstall NinjaTrader when trying to reinstall it? If not, please perform an uninstall/reinstall of NinjaTrader as per the instructions below and check if this will allow you to start NinjaTrader.

    You will save all settings and data. All other settings and data are located at (My) Documents-->NinjaTrader 7 which is unaffected when you uninstall NinjaTrader via the Control Panel.


    Make sure NinjaTrader is shut down.

    Uninstall NinjaTrader 7 via Windows Control Panel-->Programs and Features.

    Clear your browser cache and download and install NinjaTrader 7.0.1000.13 from the link below.



    If the issue remains, do you perhaps have a system restore point which you can try?
    JasonNinjaTrader Customer Service

    Comment


      #3
      Yes I did uninstall and reinstall,

      Hi Jason

      yes i did uninstall and reinstall. Trying it again

      with no joy.





      Originally posted by NinjaTrader_Jason View Post
      Hello cnecorp,

      Did you uninstall NinjaTrader when trying to reinstall it? If not, please perform an uninstall/reinstall of NinjaTrader as per the instructions below and check if this will allow you to start NinjaTrader.

      You will save all settings and data. All other settings and data are located at (My) Documents-->NinjaTrader 7 which is unaffected when you uninstall NinjaTrader via the Control Panel.


      Make sure NinjaTrader is shut down.

      Uninstall NinjaTrader 7 via Windows Control Panel-->Programs and Features.

      Clear your browser cache and download and install NinjaTrader 7.0.1000.13 from the link below.



      If the issue remains, do you perhaps have a system restore point which you can try?

      Comment


        #4
        Hi Jason

        Tried again:
        Checked Task Manager to ensure that ninja is not running
        Uninstall
        cleared browser cache (content, history and cookies)
        download
        installed
        reboot


        No joy. Still getting the application stopped working message

        Comment


          #5
          I assume log and trace files are still not created which makes it hard to troubleshoot the issue. Were there any changes on your computer over the weekend? Do you have a system restore point which you can try?

          Are you able to select Repair for NinjaTrader 7 in the Windows Control Panel? If so, please check if this will make a difference.
          JasonNinjaTrader Customer Service

          Comment


            #6
            Hi Jason
            No there were no new log or trace files created. Only thing that happened was a Windows 8 patch.
            I don't have a restore point that I know of.

            Badly need help on this one.

            Will try the repair, have to go to work shortly, will post the results soon.

            Last edited by cnecorp; 05-20-2013, 08:19 AM.

            Comment


              #7
              Hello cnecorp,


              Thank you for the follow up.


              Do you know if Windows updates were recently installed on your Windows 8 PC?

              Specifically we would want to check to see if an update (KB2836988) was installed on your PC.
              To view your update history
              1. Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search (or, if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Windows Update in the search box, tapping or clicking Settings, and then tapping or clicking Install optional updates.
              2. In the left pane, tap or click View update history.



              If you can locate this KB Update you can troubleshoot the situation by uninstalling this update and retesting to see if NinjaTrader is able to successfully launch.




              I look forward to assisting you further.
              Ryan L.NinjaTrader Customer Service

              Comment


                #8
                Thanks Ryan
                Its great to have professional support like Jason and you on our side.

                MicroSoft must be the biggest propagator of unintended viruses around. It was just pure luck that I was not in a live trade.

                It was indeed KB2836988, NT came right up straight after uninstalling it.

                Thanks again.

                Comment


                  #9
                  Hi,
                  i have same issue. Last 2 days i cant start NT7 whatever i try. Only full uninstall and new installation works but till first exit from NT7. I am with Win 7 and i cant find that Win update u mentioned.

                  Comment


                    #10
                    Hello alchemist,


                    Thank you for your forum post.


                    If you are not running Windows 8 then the situation you are experiencing may be different.


                    I would like to investigate the situation more closely.


                    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

                    In the message, please include the following:
                    1.) A link to this forum thread.
                    2.) Your latest log and trace file:
                    You will find the log file in the Documents > NinjaTrader 7 > Log folder.
                    • The log file will be named "log.YYYYMMDD.txt"


                    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
                    • The trace file will be named "trace.YYYYMMDD.txt"
                    Ryan L.NinjaTrader Customer Service

                    Comment


                      #11
                      I cant sent email to u coz log and trace files are too big for gmail. Each is about 1.7GB

                      Comment


                        #12
                        Hello alchemist,


                        Thank you for the follow up.


                        I would not expect the log and trace files to be this large especially after just installing NinjaTrader.


                        We can setup a remote support call to investigate further.

                        Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

                        In the message, please include the following:
                        1.) A link to this forum thread.
                        2.) A contact number that I can reach you at
                        Ryan L.NinjaTrader Customer Service

                        Comment


                          #13
                          Hi Guys

                          Do you know of a way to exclude KB2836988 from updates.

                          It keeps reinstalling itself on start up and I cannot see an way other that setting windows update to manual i.e. manually vett every update.

                          Thanks

                          Comment


                            #14
                            Hello cnecorp,


                            Thank you for the follow up.


                            Testing this further I was able to successfully resolve the situation by removing the Install.xml file from the NinjaTrader 7 log folder:
                            • C:\Users\<UserName>\Documents\NinjaTrader 7\log

                            Uninstall NinjaTrader from the Windows Control Panel > Add Remove Programs


                            Then ensure that the NinjaTrader 7 folder was deleted from:
                            • C:\Program Files (x86) or C:\Program Files



                            Then reinstall the latest release of NinjaTrader.






                            In regards to excluding a certain update on Windows update, you can review the Microsoft Technet post at the following link for more information:





                            Please let me know if I can provide any further assistance.
                            Ryan L.NinjaTrader Customer Service

                            Comment


                              #15
                              Thank You Ryan

                              Will try both

                              Comment

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