Ninjatrader application stopped working

[eden1964]

Ninjatrader will not start up. All of them have the same error, Ninjatrader applicati

Ninjatrader will not start up. All of them have the same error, Ninjatrader application has stopped working. The native

[NinjaTrader_Jason]

Hello eden1964,

Can you please send me the log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach the files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason. Ninjatrader application stopped working' in the subject header.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20141001 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20141001 for today. (trace.yyyymmdd for any other date)

[mmrwhite]

Dear Jason,

It looks like I have the same issue - the NT7 is starting, but no window is shown.

When I look to the taskmgr, I see that Ninja is consuming more in more RAM, until it occupy it all (8GB).

I'll send you my trace and logs.

Can you please take a look as it impacts heavily my analisys/trading process.

Thank you,

Leo

[NinjaTrader_Jason]

Hello Leo,

Sounds good, I will await your files.

[mmrwhite]

Hello Jason,

Thank you for your quick support!

I was looking to trace and log files to send it to you and discovered that they were each 3GB in size!

When I deleted them (forcing to create new ones), NT7 successfully started - this issue looks solved now.

Visibly something happend and NT7 created huge log/trace files and was unable to process it at open.

Leo