CQG not connecting

[NinjaTrader_Brett]

Hello,

I would keep trying the login until you can get in. Otherwise for status of the CQG login servers please contact your broker as they would have the latest and greatest.

If other users start having the same issue please let me know and I'll contact the broker on your behalf.

If you broker is unable to resolve the login issue for you please contact me at support at ninjatrader dot com so that we may look at log and trace files to see if we can further assist.


-Brett

[wowzers]

Im having this ROM problem today.....

[price777999]

they just told me it was probably my net connection .....I my net does go off for a few seconds sometimes but all my other programs reconnect with no problems .

[T2020]

While I was talking with AMP it started working. ?? I don't think the problem is totally
solved.

[NinjaTrader_Brett]

Please work directly with your broker if you are still having issues accessing your account and they can check into it for you. Not getting any other reports of further issues at this time.


-Brett

[price777999]

I'm using CQG with AMP and having connection problems too .....

[T2020]

having trouble connectiong to CQG again this morning. Thought this was fixed ??

[traderkitteh]

No problems for me today back to normal.

[bau250]

Data is sloooooooooooow

[Elysium]

Great!!! I just managed to log in and got the answer to my own question.....order filled. Good luck everyone! Thanks Brett & Patrick.

[newbie0101]

So far so good on this end today

[NinjaTrader_Brett]

This is an immediate call your brokers order phone line to check on status.

[Elysium]

Since I can't log into CQG directly either (I get the same login error/message) does anyone know if the 2 orders I had pending before I lost my connection will still get processed?

[NinjaTrader_Brett]

Hello,

I received the following from CQG just now.

Please follow up directly with your broker if you have any more detailed questions and I recommend that if you cannot get connected to try again and leave it connecting until it fully connects. It took me about 1 and half minutes to connect on a test CQG account this morning.

"While we continue to investigate the issues yesterday we are noticing a high load again this morning. To minimize the total impact we are managing user count by bouncing servers until the majority of users are logged in.

Once a user is logged in they will not have any troubles trading."

[Beljevina]

It did seem to take about 30 seconds too long to get through the Control Centre launch portion, but did connect for me - this was about 8am EST. Hope it stays "connectable" and "tradeable" today for all. (Yes, 'hope' is a poor business plan.)