CQG not connecting

[T2020]

I'm getting the Login failed : unable to connect to remote server message as well. Hope this isn't another day down the drain.

[mttxn12]

I was able to connect this morning (10/16) but it took like 4-5 minutes to connect. Yesterday, I could not connect at all. After 2PM ET yesterday when CQG supposedly fixed the issue, I noticed that my log file was saying:

CQG.Adapter.SubscribeMarketDataResolve: The metadata for F.US.CLE.F00 has an invalid contact number. Please contact customer support.

[TAJTrades]

Brett, I got in but extremely slow.

CQG needs to solve this issue ASAP

[NinjaTrader_Brett]

Hello,

It took me about 2 and half minutes to login on a test account I have just now. Can you try and leave it connecting for 5 min and if still no connection report back and I'll contact AMP/CQG to see if anything is going on today. The issues yesterday were resolved around 1:30 PM EST.

[TAJTrades]

Yes, Same thing.

Logged on about 6:00 am with no issues.
Rebooted the computer at 8:00 am and now no connection.

[Elysium]

Is anyone else having the same problem again this morning? I was able to log in and connect with no problem this morning but had to re-start NT (for other reasons). Now I can't log in......again. Except this time I'm getting a Login Failed message. I did try replacing my config file with the original I had before the temp fix yesterday and that just caused NT to hang like it did yesterday.

[NinjaTrader_Brett]

All,

Thank you for your patience.

I have just received information from CQG that the login issue is now resolved.

Please restart your PC and then try the connection again, if you still cannot login please let us know.

The following statement was received from CQG.

“Order Routing Problems Resolved
Traders should be able to login without any issues. We will send a full statement on the issue when we have completed the investigation. We apologize for the issues this has caused our customers.”

For any questions on what occurred, please contact your broker directly.

[feng456]

Hello all,

Thank you for your response.

CQG has reported to us that they are aware of the issue and will provide an update when it is resolved.

We will follow up with you all on this item here.

So what was the problem?

[NinjaTrader_PatrickH]

Hello all,

Thank you for your response.

CQG has reported to us that they are aware of the issue and will provide an update when it is resolved.

We will follow up with you all on this item here.

[feng456]

Yep I just got both web portal and Ninjatrader CQG online...i thought they were supposed to be top notch? also what is the point of web portal if it goes down when you really need it?

[JD 45]

NT and this AMP(CQG data issue).

When launching NT on my end, I got no errors, it just went to sleep and never loaded. After shutting the machine off and restarting several times and I came to the forum and figured out what was going on.

It would be nice if NT gave you some type of error message or a way to at least let the system start.

[Beljevina]

My CQG/Amp finally was able to log in about 12:45 EST. Unreal.

@NinjaTrader_PatrickH , Was this a purely CQG issue? Was it AMP? It is frustrating as a user to have open positions and not be able to view them - were one upside down, that would be far worse. Paradoxically, I was watching CL on a MT4 CFD chart. I feel it's important to understand who had what issue and what the fault was. I am not sure of how or if a secondary datafeed would have assisted, but I feel it is time to explore this.

I did notice that the CQG web portal was inaccessible too - not a NT issue by any stretch, but anything but reassuring from CQG's end IMO.

[dmt257]

Same here (AMP).

I'm in England however, so I was about done for the day when it went down,thankfully.

[Beljevina]

Just spoke to AMP, they said some users are able to connect after 20 mins, some get an error messsage after the 20 mins (which is my case) and some won't be able to open their charts at all. They are not sure when the problem will be resolved, but they have assured that CQG is working on solving the issue.

Thanks bougie ... boy, you gotta love the randomness element to this ... (I did get the following on 1 of my NT installs ... of 10+ restarts, this is the only such message)

I trade CL, ES, TF, store my data/ticks/GOM order flow, MP ... now I'm missing major swaths of data, not to mention the NY trading day. Unbelievable.

[bau250]

I'm with AMP/CQG too. I didn't appear to have a problem Friday but Sunday evening the login/connection issue started and seemed to "fix" itself after about 5 tries. This morning has been a different story though. I've been able to connect once since 7:00 am EST and that's it. I can't log in to CQG directly either - I get the "missing ROM number" like others have posted. To say I'm ticked off would be an understatement. Any problem with the data feed that was reported over the weekend should have been fixed before we all ended up losing hours of prime trading time.

Last time I had this problem, I was using a "demo" account.

You know what those jokers said when I called them to troubleshoot? "

Get a live account"!