CQG not connecting

[JulieD]

CQG ROM Issue

Also getting the CQG ROM Issue - tried restarting NT several times to no effect.

[bau250]

how often does this thing happen? i just recently switched from Zenfire to CQG and i maybe had problems once in 3 years with Zenfire and a month and half into CQG and this happens...should i switch back?

My experience over the past 6 months with CQG has been less than stellar.

I'll be looking at Zen-Fire here if things don't improve.

[CheckM8t]

I've been with CQG and NT for almost 2 years. This is the first time this, or any other connection issue occurred. 99% of the time the performance is flawless.

[JD 45]

Same here.....

[JD 45]

It started friday evening.....they should have had it fixed by now.

[feng456]

It finally connected after 5-10mins, just leave it alone and it will eventually connect. This is the first time its happened in more than 6mths for me. The only other issue I've had was missing backfills on for a Sunday globex session a couple weeks ago, otherwise it is solid.

took me 20 minutes but it did connect for me as well...too late for my setup though...bye bye free money

[Beljevina]

Had NT problems, chose to restart NT, now it only shows running in the tasklist with no other windows. Checking a 2nd PC, same problem. Log files on both machines has last line as follows.

10/15/2012 11:03:58 AM|1|2|Auto connecting to 'AMP Live'
10/15/2012 11:03:58 AM|1|2|AMP Live: Primary connection=Connecting, Price feed=Connecting
10/15/2012 11:03:58 AM|1|2|Connecting to NinjaTrader data server (64.202.118.179/31654)
10/15/2012 11:03:59 AM|1|2|Connecting to NinjaTrader data server (208.48.16.130/31654)

I don't think my workspace or anything else is pooched ... but 2 separate installs with the same problem is uncanny. 11:10 EST here now, been unconnected for 20+ minutes. I'm a AMP/CQG user.

[NinjaTrader_PatrickH]

Hello Beljevina,

Thank you for your post.

We have reports that some users are currently unable to connect to CQG, or the CQG connection is taking several minutes before it will connect. CQG has reported to us that they are aware of the issue and will provide an update when it is resolved.

I will follow up on this post if we receive additional information.

[Beljevina]

Thanks for the super quick reply Patrick - I do appreciate the confirmation. Of the 2 data server IPs listed, I see that I have no PING response from 64.202.118.179.

I know it's not your fault, but excuse me while I gripe about CQG ... it's the middle of the NY trading day, and I can't trade or make a living. Quite unimpressive and unwordably frustrating to say the least.

[Elysium]

I'm with AMP/CQG too. I didn't appear to have a problem Friday but Sunday evening the login/connection issue started and seemed to "fix" itself after about 5 tries. This morning has been a different story though. I've been able to connect once since 7:00 am EST and that's it. I can't log in to CQG directly either - I get the "missing ROM number" like others have posted. To say I'm ticked off would be an understatement. Any problem with the data feed that was reported over the weekend should have been fixed before we all ended up losing hours of prime trading time.

[bougie]

Thanks for the super quick reply Patrick - I do appreciate the confirmation. Of the 2 data server IPs listed, I see that I have no PING response from 64.202.118.179.

I know it's not your fault, but excuse me while I gripe about CQG ... it's the middle of the NY trading day, and I can't trade or make a living. Quite unimpressive and unwordably frustrating to say the least.

Just spoke to AMP, they said some users are able to connect after 20 mins, some get an error messsage after the 20 mins (which is my case) and some won't be able to open their charts at all. They are not sure when the problem will be resolved, but they have assured that CQG is working on solving the issue.

[bau250]

I'm with AMP/CQG too. I didn't appear to have a problem Friday but Sunday evening the login/connection issue started and seemed to "fix" itself after about 5 tries. This morning has been a different story though. I've been able to connect once since 7:00 am EST and that's it. I can't log in to CQG directly either - I get the "missing ROM number" like others have posted. To say I'm ticked off would be an understatement. Any problem with the data feed that was reported over the weekend should have been fixed before we all ended up losing hours of prime trading time.

Last time I had this problem, I was using a "demo" account.

You know what those jokers said when I called them to troubleshoot? "

Get a live account"!

[Beljevina]

Just spoke to AMP, they said some users are able to connect after 20 mins, some get an error messsage after the 20 mins (which is my case) and some won't be able to open their charts at all. They are not sure when the problem will be resolved, but they have assured that CQG is working on solving the issue.

Thanks bougie ... boy, you gotta love the randomness element to this ... (I did get the following on 1 of my NT installs ... of 10+ restarts, this is the only such message)

I trade CL, ES, TF, store my data/ticks/GOM order flow, MP ... now I'm missing major swaths of data, not to mention the NY trading day. Unbelievable.

[dmt257]

Same here (AMP).

I'm in England however, so I was about done for the day when it went down,thankfully.

[Beljevina]

My CQG/Amp finally was able to log in about 12:45 EST. Unreal.

@NinjaTrader_PatrickH , Was this a purely CQG issue? Was it AMP? It is frustrating as a user to have open positions and not be able to view them - were one upside down, that would be far worse. Paradoxically, I was watching CL on a MT4 CFD chart. I feel it's important to understand who had what issue and what the fault was. I am not sure of how or if a secondary datafeed would have assisted, but I feel it is time to explore this.

I did notice that the CQG web portal was inaccessible too - not a NT issue by any stretch, but anything but reassuring from CQG's end IMO.