CQG not connecting

[JD 45]

NT and this AMP(CQG data issue).

When launching NT on my end, I got no errors, it just went to sleep and never loaded. After shutting the machine off and restarting several times and I came to the forum and figured out what was going on.

It would be nice if NT gave you some type of error message or a way to at least let the system start.

[feng456]

Yep I just got both web portal and Ninjatrader CQG online...i thought they were supposed to be top notch? also what is the point of web portal if it goes down when you really need it?

[NinjaTrader_PatrickH]

Hello all,

Thank you for your response.

CQG has reported to us that they are aware of the issue and will provide an update when it is resolved.

We will follow up with you all on this item here.

[feng456]

Hello all,

Thank you for your response.

CQG has reported to us that they are aware of the issue and will provide an update when it is resolved.

We will follow up with you all on this item here.

So what was the problem?

[NinjaTrader_Brett]

All,

Thank you for your patience.

I have just received information from CQG that the login issue is now resolved.

Please restart your PC and then try the connection again, if you still cannot login please let us know.

The following statement was received from CQG.

“Order Routing Problems Resolved
Traders should be able to login without any issues. We will send a full statement on the issue when we have completed the investigation. We apologize for the issues this has caused our customers.”

For any questions on what occurred, please contact your broker directly.

[Elysium]

Is anyone else having the same problem again this morning? I was able to log in and connect with no problem this morning but had to re-start NT (for other reasons). Now I can't log in......again. Except this time I'm getting a Login Failed message. I did try replacing my config file with the original I had before the temp fix yesterday and that just caused NT to hang like it did yesterday.

[TAJTrades]

Yes, Same thing.

Logged on about 6:00 am with no issues.
Rebooted the computer at 8:00 am and now no connection.

[NinjaTrader_Brett]

Hello,

It took me about 2 and half minutes to login on a test account I have just now. Can you try and leave it connecting for 5 min and if still no connection report back and I'll contact AMP/CQG to see if anything is going on today. The issues yesterday were resolved around 1:30 PM EST.

[TAJTrades]

Brett, I got in but extremely slow.

CQG needs to solve this issue ASAP

[mttxn12]

I was able to connect this morning (10/16) but it took like 4-5 minutes to connect. Yesterday, I could not connect at all. After 2PM ET yesterday when CQG supposedly fixed the issue, I noticed that my log file was saying:

CQG.Adapter.SubscribeMarketDataResolve: The metadata for F.US.CLE.F00 has an invalid contact number. Please contact customer support.

[T2020]

I'm getting the Login failed : unable to connect to remote server message as well. Hope this isn't another day down the drain.

[Beljevina]

It did seem to take about 30 seconds too long to get through the Control Centre launch portion, but did connect for me - this was about 8am EST. Hope it stays "connectable" and "tradeable" today for all. (Yes, 'hope' is a poor business plan.)

[NinjaTrader_Brett]

Hello,

I received the following from CQG just now.

Please follow up directly with your broker if you have any more detailed questions and I recommend that if you cannot get connected to try again and leave it connecting until it fully connects. It took me about 1 and half minutes to connect on a test CQG account this morning.

"While we continue to investigate the issues yesterday we are noticing a high load again this morning. To minimize the total impact we are managing user count by bouncing servers until the majority of users are logged in.

Once a user is logged in they will not have any troubles trading."

[Elysium]

Since I can't log into CQG directly either (I get the same login error/message) does anyone know if the 2 orders I had pending before I lost my connection will still get processed?

[NinjaTrader_Brett]

This is an immediate call your brokers order phone line to check on status.