Connection problems to Zen-Fire / Mirus

[NinjaTrader_Bertrand]

Still no Zen data here since 4:44am Pacific....while another data stream is running OK....

edit....now 6:08....restarting Zen data now running OK....

Ok, glad to hear the restart / reconnect cycle did it for you Alfred.

[makra081]

NinjaTrader_Bertrand

after reload historical data -> data is missing !!!

1Minute chart 13:31 CET Bar ok
1Minute chart 13:32 CET Bar ok
no Data
next bar:
1Minute chart 14:02 CET Bar ok

tested with ES FDAX

more gaps after

why is Ninja's History Server affected ?

[NinjaTrader_Bertrand]

makra081, yes unfortunately that would be the case as the server would have seen the connection issues as well and therefore could not record the historical data needed.

[tradingGary]

NT,
I am using multi broker NT 7.0.1000.8 and for the last two days have not been able to download historical data for forex futures 6A,6B,6C,6E,6S (trying to download data for the last 2 weeks). I am using AMP futures connection.
Here's the error message that I get:
Error on reloading data: Connection to data server is busy or not available right now. Please try again later. (NotConnected)

and even recieved the following error message after I tried to download the data again this morning:
"Failed to send mail: System.Net.Mail.SmtpException: Service not available, closing transmission channel. The server response was: 4.7.0 Temporary System Problem. Try again later (MU). g9sm41761096qad.16
at System.Net.Mail.DataStopCommand.CheckResponse(Smtp StatusCode statusCode, String serverResponse)
at System.Net.Mail.SmtpConnection.OnClose(Object sender, EventArgs args)
at System.Net.ClosableStream.Close()
at System.Net.Mail.MailWriter.Close()
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at NinjaTrader.Cbi.Globals.SendMailNow(String from, String to, String cc, String subject, String body, String[] attachmentPaths)
at NinjaTrader.Cbi.Globals.MailThreadProc()"


Btw, real time data connection works fine.
Please help,
Thanks,
Gary

[NinjaTrader_Bertrand]

Gary, would you see the same data server connection issue after a fresh reboot of the system? If it persists please also reset the router / connection and then recheck afterwards.

[tradingGary]

Thanks Bertrand, I will wait till the weekend for a reboot. I shouldn't have any problems due to this issue with my trading correct? Or should I reboot asap?

Thanks,
Gary

[NinjaTrader_Kyle]

Hi Gary,

I'd recommend rebooting as soon as you can just to be on the safe side.

[NinjaTrader_Bertrand]

Guys, we finally can update everybody with more details :

Monday morning there was a disruption to normal network activity as one of the primary providers in Chicago experienced a 'Network Event' preventing ZenFire from communicating with some remote users. Interactive Data Senior engineers resolved a network hardware failure and restored service to financial institutions, including ZenFire, prior to the open of the market.

Currently there are no immediate plans to restore historical data for the duration that the ZenFire connection experienced disruption.

[Radical]

Thanks for the update Bertrand. Just wondering, by "one of the primary providers in Chicago," does that mean it was an ISP which was having an issue?

[NinjaTrader_Bertrand]

You're welcome Radical, yes one of the larger 'behind the scenes' network providers was unfortunately having issues.