Missing data

[Anthonyb]

After disconnecting and reconnecting three times, everything is fine. I am connected via router. My question is, why does this happen some of the time and not all of the time? I have not made any changes to my PC in quite some time so the variables are the same. It may not be possible to connect directly to modem. 4 other machines rely on this connection. They are currently off.

[NinjaTrader_ChristopherJ]

Anthonyb,

Please forward me your log and trace file from this morning so I may look into the multiple connections to see if anything looks different when comparing the connection process.

[Anthonyb]

Do you think this may be a CQG matter? When I connect between 9-9:45 est., and between 16:15-16:45 est, I seem to have this issue. However, if I connect midday or early morning, I have no issues. Router or direct, anti-virus, firewall, etc. off.

[NinjaTrader_ChristopherJ]

CQG has maintenance from 4:15-4:30 PM EST and outside this time you should not experience any issues receiving data. Can you tell me if you leave NinjaTrader open and running overnight?

[Anthonyb]

I rarely leave NT on overnight. Normally, I turn off, midday and reconnect before 9:30 est. Should I stay connected?

[NinjaTrader_ChristopherJ]

You will want to connect each day. Please use the steps I have provided below to change the Merge Policy for the instrument you are seeing this behavior.

• Tools
• Instrument Manager
• Select the instrument
• Click Edit
• Definitions tab
• Merge Policy
• Set to "DoNotMerge"
• Click Ok
• Remove the instrument from your Default list and add it back in

Please let me know if the issue persists after this procedure.

[Anthonyb]

So it happens again. I load NT and connect and I am missing all dats from 7:35am est until current price bar. Every time frame, every market. es,ym,nq,6e,cl,etc. Market opens in 4 minutes. When I reload, I lose the all the bars that printed while previously connected and start over at 7:35 am yesterday

[NinjaTrader_ChristopherJ]

Please attach a screen shot of your chart. Also when you select "Reload all historical data" do you see data loading in the lower right hand corner of the Control Center?

[Anthonyb]

image of 7/6/2011

[Anthonyb]

I cannot reload as it is grayed out.

[Anthonyb]

After several disconnect, then reconnects, I now have a complete chart

[NinjaTrader_ChristopherJ]

So I can check for historical data server issues from this morning please forward me your trace file from today.