Missing data

[Anthonyb]

Hi,
I am sure this has been asked a million times but I cannot seem to find a solution in other threads. I loaded NT this morning and I am missing yesterdays data. My trades yesterday are plotted on the last bar of the day before. When I shut down and then restart (this has worked in the past) price still starts at the time of connection with all data from yesterday until current time missing. I cannot reload historical data as well. Please help. Thank you

[NinjaTrader_ChristopherJ]

Hello Anthonyb.

Thank you for your post.

Please answer the following questions so I may further assist:

• What version of NinjaTrader do you currently have installed which can be found under Help-->About.
• What data provider are you connecting to within NinjaTrader?
• Are you showing as connected in the lower left hand corner of the Control Center
• Are you receiving data within the Orders tab of the Control Center?
• Are there any error messages in the Log tab of the Control Center?
• What time interval chart are you attempting to open?
• When you right mouse click within your chart is the Reload historical data option grayed out?
• What instrument and expiry month are you attempting to load?

I look forward to assisting you further with this issue.

[Anthonyb]

version 7.0.1000.6
connected
receiving data on orders tab: yes
no errors in log tab
time interval: 5 min, but when this problem occurs, all time frames are missing the prior days data
historical data button is grayed out: yes
Instrument is currently es-09-11 but it occurs on all instruments.

I just disconnected and reconnected at 9:31 est and all data from yesterday has been reloaded. Sometimes it works and sometimes it doesn't. I'm just looking for a sure fix to this issue as it is a reoccurring issue. Thanks

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[Anthonyb]

Will do, (after trading hours) Thanks

[Anthonyb]

sorry chris, I cannot seem to make sense of these:
You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt
***************

[NinjaTrader_ChristopherJ]

When sending the email you will need to manually attach those files which are located in Documents->NinjaTrader 7->Trace-> trace.20110623.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.20110623.txt

If you would like you may also go to Help-->Mail to Support-->in the subject include Attn: Chris-->In the body of the message include a link to this thread and put a check next to Log and Trace prior to sending.

[Anthonyb]

ok, its happened again. I load NT this morning and I am missing all data after 6/24/2011 @ 12:45 est until the present price bar. I disconnect and then reconnect, Data starts at the moment of reconnect without any data from 6/24 to present. I am using CQG, all timeframes and markets are affected. please help.

[volodja]

Same with Zen-Fire.

[NinjaTrader_ChristopherJ]

Hello Anthonyb and volodja,

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[Anthonyb]

Ok done. waiting for response

[bobcat70]

Anthony, you are not alone. I had missing bars a week ago for entire day on YM. I then had data problems overnight that caused my strategy to take a trade that it shouldn't have - which resulted in a loss. Once I downloaded the data again, that specific trade would not have fired. I have forwarded my logs, traces, etc. to Chris. He told me how to clear out the cache, but here are my questions:

1. How am I supposed to know if the data is correct? My strategy relies on the data and if its wrong, it could be taking bad trades and costing me money.
2. Should I do this process every day (clearing the cache) to ensure that the data is correct?
3. Is this going to be addressed in an upcoming version?

He said he would turn it over to development.

I'm on the latest version running 64bit - which may or may not be related. Using CQG too.

[NinjaTrader_ChristopherJ]

Anthony, you are not alone. I had missing bars a week ago for entire day on YM. I then had data problems overnight that caused my strategy to take a trade that it shouldn't have - which resulted in a loss. Once I downloaded the data again, that specific trade would not have fired. I have forwarded my logs, traces, etc. to Chris. He told me how to clear out the cache, but here are my questions:

1. How am I supposed to know if the data is correct? My strategy relies on the data and if its wrong, it could be taking bad trades and costing me money.
2. Should I do this process every day (clearing the cache) to ensure that the data is correct?
3. Is this going to be addressed in an upcoming version?

He said he would turn it over to development.

I'm on the latest version running 64bit - which may or may not be related. Using CQG too.

I have just replied to your email as well regarding this issue.

[Anthonyb]

okay. This is starting to bother me. I have installed new RAM (2gb) hoping this would solve my issue. All antivirus etc is disabled. I load NT and connect. All data is missing from the last time I disconnect (6/27/2011 @ 8pm est) until present bar. Disconnecting and reconnecting does not help. Why is the "reload button" in the historical data manager grayed out? PLEASE HELP.

[NinjaTrader_ChristopherJ]

okay. This is starting to bother me. I have installed new RAM (2gb) hoping this would solve my issue. All antivirus etc is disabled. I load NT and connect. All data is missing from the last time I disconnect (6/27/2011 @ 8pm est) until present bar. Disconnecting and reconnecting does not help. Why is the "reload button" in the historical data manager grayed out? PLEASE HELP.

If you have Historical Data Enabled within your connection and this option is still greyed out this indicates there is something on your PC or Network that is blocking access to our servers.

Do you connect to the internet via router, wireless or directly to your modem? If you use a router please close NinjaTrader and connect your PC directly to your modem then let me know if you have access to historical data.