Do these Bugs exist and you are aware of them or what?
We're trading/risking real money utilizing your application for which we are paying too!
Generally, the mood and attitude here is NOT always as American when it comes to service and support as it leans more towards the European style, no offense meant here but a little more transparency and sometimes a virtual smile won't hurt now. I can understand your workload and wanting to control the crowd so they won't bug you on every little issue but this Bug/Problem is NOT an small issue it has direct relation with Money Management part of the trading.
Please try to be more responsive to Bugs & Problems.
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