Indcator dialog box does not close by clicking little red X

[studio88]

Hi folks,

Not sure if this is a bug or a hinderance.

When right clicking a chart and choosing indicators, there is a little X on the top corner.

I put my mouse over it and it changes the mouse shape but the dialog box does no close, although I can exit out fine by clicking OK or Close buttons on the bottom.

IMHO, it would be best to either just get rid of the little red X box all together

OR

Just make the thing work so users are not baffled by what the button looks like it should do.

Granted that most folks by now would know how to close a box, but why add the extra bit of eye candy when it doesn't do anything???

Kinda like having an extra Light Switch in your house that doesn't actually do anything.

[NinjaTrader_Jason]

Hello studio88,

When I test it on my end, the mouse cursor does not change shape on my end. I suspect this is related to some setting in Windows on your end. Does your the cursor change if you hover your mouse over the Close icon in other windows?

If I left click my mouse while it hovers above the X, it closes the Indicator menu on my end. Can you please check if it functions the same on your end when using a brand new chart.

[studio88]

Hello studio88,

When I test it on my end, the mouse cursor does not change shape on my end. I suspect this is related to some setting in Windows on your end. Does your the cursor change if you hover your mouse over the Close icon in other windows?

If I left click my mouse while it hovers above the X, it closes the Indicator menu on my end. Can you please check if it functions the same on your end when using a brand new chart.

Hi Jason,

Yes, when mousing over the X my pointer changes to a double arrow pointer, and No, all other Windows programs close X items correctly. Even closing other Ninja items such as DOM or Market Analyzer closes fine, even charts close fine, only the short cut dialog boxes with the mini X dont close (but changes the pointer when mousing over).

I also did what you asked and ran a brand new chart, File>> New >> Chart, right click, choose indicators or even strategies and the same effect.

Does not work for me.

Have also upgraded to Beta 18 but did notice this in 17.

Tell you what, I will run NT 6.5 and test it out to see what the result is and post back.

[studio88]

Jason,

It is exactly the same for me also with NT 6.5 (.16)

Suggestions?

[NinjaTrader_Jason]

Unfortunatey I am not sure what is the cause of this behavior on your end. The X icon works as expected on my end nor did I see any similar reports so far.

I suspect this is related to some setting in Windows, but I am not sure which setting.

[studio88]

Oh well Jason, thanks for the reply.

Guess if NT 6.5 is also doing this it could very well indeed point to some ms system setting/reg/issue.

Thanks again.

[monpere]

I have also experienced this intermittently with NT7, the close and ok buttons do not work either. I generally have to kill NT from the OS, but a couple of times, I left the dialog there for a while, and when I came back to the computer, the dialog was closed, so I think sometimes, NT is taking a long time to close the dialog.

[NinjaTrader_Jason]

Hello monpere,

Could it be at the times you hit the button, your PC was heavy on CPU/RAM load?

The issue described in this thread relates to the X icon in windows such as the Indicator menu. I see you refer to other buttons.

When I test the buttons on my end, they work fine. Please let me know if you find a reproducible scenario that cause this behavior.

[monpere]

The 'X' does not work, neither do 'Ok' or 'Close' buttons, I cannot get a reproducible test case, this issue is intermittent, I do not know when it will happen. If there's any info I can gather the next time it is occurring, let me know.

[NinjaTrader_Kyle]

Hi monpere,

When/If this occurs again, please check the CPU and RAM usage reports in the Windows Task Manager.

[studio88]

I have also discovered that with adding a new chart, and right clicking inside it, choosing indicators or strategies, whatever, I cannot move the dialog box by dragging it by the title bar.

I can drag/move the dialog box by the title bar out of the way to the left or right with previous charts I have made but those charts are set to open with my saved workspace, but not new charts for some reason, and the X still does not work on either new or saved charts.

Weird, I think I have reported this previously and whatever it is, it has come back.

Also, nothing to do with cpu or memory resources as cpu toggles from 3% to 7% which is nothing.

[studio88]

Additional info.

Although I am lucky enough to still be able to apply, Ok or Close a dialog box, I have come across another working part which makes me still believe this is a bug.

Why?
Well, if I right click a chart and then choose Data Box I can close the mini X and the box goes away as normal.

Adding to this, I can grab the Title Bar and drag the box where ever I choose too.

My mouse also behaves like a normal mouse pointer and does not show up as some angled double pointer which is normally seen when you go to resize the something by grabbing it by the lower corner.

So, to me, why does this work fine?

And yet, if you choose indicator, strategies, Data Series or even go to File> iUtilities> mport stock codes box, ALL do not seem to wish to close by the mini X button.

ADD>> Also the same happens with Market Analyzer, I right click somewhere inside it and choose Columns, that opens up the Columns Dialog box and the same mini X wont also close like the other mini X's.

Including with new charts a problem is added that one cannot move the position by dragging the tittle bar, yet they can be done by dragging the title bar on other saved charts.

Well there is an update. I think I will go back and read a couple of my previous reported bugs that had a similar problem with the additional issue.

[NinjaTrader_Jason]

Hello studio88,

When I test dragging the Indicator menu on my end, it works as expected. Am I correct you try to move the chart while the Indicator menu is opened? Unfortunately this is not possible - when you have a chart menu opened you cannot move the chart itself. Only once you closed the chart menu you can move the chart again.

Are you still referring to the X button in the Indicator menu or do you now refer to the X button in charts as well?

You can still drag charts when you have a Data Box window opened. It does not apply to chart menu's, such as the Indicator and Data Series menu.

As per the mouse cursor, please check your mouse settings. This is not related to NinjaTrader.

The windows you mentioned are closed on my end when I click the X button. I have not seen the same report from other customers, which indicates the issue is caused by some setting on your end. Are you able to test it on a different PC?

[studio88]

Hi Jason,

Not sure if you read exactly what I have said or maybe I am not being clear enough.

I understand that one cannot move a chart by the title bar when a dialog box is open, that is Not the Problem.

The problem is as mentioned in my previous post.

I have said also, if right click the chart and choose Show Data Box, I can drag that around fine. And I can close it fine, it works, I click the mini X and it also closes.

So besides the Show Data Box, ALL other boxes that have mini X as a close box do not work by clicking the mini X.

Some other boxes with the mini X can be moved by the Title Bar, some cannot, this is also posted as stated in my previous post.

For the sake of Sanity, I will install NT on another computer and see what the results are.

[NinjaTrader_Jason]

Sounds good, please let me know the outcome of installing NinjaTrader on another PC.

I cannot reproduce the issues with these windows (Indicator menu, Data Series menu, etc) on my end nor did I notice same reports from other customers. This would indicate some setting on your PC causes these windows to behave this way.