My apologies for the confusion and delay in the services you are receiving. We have had a larger-than-normal volume due to our new portal.
Please reach out to me directly with an email so that I may look further into your items.
Please send an email to support[at]ninjatrader[dot]com and make the subject line ATTN: Dennis.
You may respond to this post once that is completed and I will be sure to address your items.
Thank you for your patience.
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