Please confirm genuine email - "Action Required: Access the New NinjaTrader Portal"

[Shansen]

NT Team ,

Please confirm the below email (screenshot) is genuine.


Thanks
Shannon

[NinjaTrader_Manfred]

Hello Shannon,

Thank you very much for your post.

This email is indeed genuine. We're working hard on improving the NinjaTrader experience and have upgraded our account portal.

This requires a few steps to migrate your account but enables features such as 2-Factor authentication or the ability to change your market data on the fly.

Should you experience any issues or have further questions, please let us know!

[Robotman]

Hi NinjaTrader_Manfred

The two-factor authentication is not sending me an email and I am currently locked out of the client portal.
Is there an ETA when this will be fixed?
Is this the right place to get portal support?

Thanks,
Robotman

[NinjaTrader_Manfred]

Hello Robotman,

Thank you very much for your post.

Please reach out to us directly at support (at) ninjatrader (dot) com from the email address registered on your account, we can then best assist you further.

We look forward to your email!